April 27, 2018
Complaint #796574 – A complaint regarding incorrect charges on a Rogers customer’s account. Read Full Decision
News
Interesting and important news relating to our organization and the telecommunications and television service industry.
April 10, 2018
CCTS publishes its 2017-18 Mid-Year Report Ottawa (April 10, 2018) – The Commission for Complaints for Telecom-television Services (CCTS) accepted 6,849 complaints between August 2017 and January 2018, 73% more …
March 29, 2018
The CCTS is pleased to announce that Mazagan Telecom, BV Communications and Netfox Communications Corp. are now participating service providers.
March 22, 2018
The answer is… it depends. Generally speaking, the prices charged by phone, internet and television service providers in Canada are not regulated by Canada’s communications regulator, the CRTC. This means …
February 28, 2018
The CCTS is pleased to announce that ICA Wireless Broadband and SSI Micro Ltd. are now participating service providers.
February 20, 2018
How to file a complaint with the CCTS the right way Last week’s events involving a price increase from Public Mobile and the customers of its $40/4GB and $120/12 GB …
February 8, 2018
Complaint #798612 – A complaint regarding the billing of fraudulent long distance calls on the account of a Springtel Communications customer. Read Full Decision
January 31, 2018
The CCTS is pleased to announce that Toronto Telecom, Ice Wireless and CityWest Cable & Telephone corp. are now participating service providers. Customers who have not been able to resolve …
January 15, 2018
Source: Erica Johnson, full story at CBC News ‘We do not believe the concerns raised represent our values or sales practices,’ Rogers says Call centre employees working for Rogers Communications …
December 1, 2017
Source: MobileSyrup.com: Here’s everything you need to know about Canada’s unlocking fee ban The ban on locking fees was, without a doubt, the most significant change to Canada’s Wireless Code announced this …
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