December 2, 2015

Ottawa, December 2, 2015 – The Commissioner for Complaints for Telecommunications Services (CCTS) wrapped up its 2014-15 reporting year with a 12 per cent decline in complaints – including a first-ever …

November 20, 2015

Complaint #598243 – A complaint regarding unexplained charges and subsequent credit reporting done by VOIS Inc. on a customer’s account. Read Full Decision

October 22, 2015

Ottawa, October 22, 2015 – The Commissioner of Complaints for Telecommunications Services (CCTS) announced today that Alberta-based telecom service provider VOIS is in breach of its obligations to customers and CCTS. …

September 8, 2015

Complaint #570485 – A complaint regarding incorrect charges on a Bell Canada customer’s account. Read Full Decision

September 3, 2015

Ottawa –We’ve received calls from both residential and business customers of Brama Telecom telling us that their service has been shut off without notice or explanation. Most of them say that …

August 17, 2015

Ottawa, August 17, 2015 — The Canadian Radio-television and Telecommunications Commission (CRTC) has released a decision supporting Commissioner for Complaints for Telecommunications Services’ interpretation of the disconnection provisions of the Wireless …

July 31, 2015

Ottawa, July 31, 2015 – Today the Commissioner for Complaints for Telecommunications (CCTS) issued a Decision regarding a complaint about Brama Telecom, a Toronto-based company that provides home phone, internet and TV services …

July 31, 2015

Complaint #579776 – A complaint about pre-authorized payments from a Brama Telecom home phone customer. Read Full Decision

July 2, 2015

Will answer questions about the Wireless Code and its full applicability Ottawa, June 2, 2015 – The Commissioner for Complaints for Telecommunications Services (CCTS) will host its first-ever Twitter Town Hall …

June 17, 2015

Structure, funding, and television code all up for discussion Ottawa, June 17, 2015 – Earlier this month, the Canadian Radio-television and Telecommunications Commission (CRTC) announced a regular review of the Commissioner …