Annotated Guide to the Deposit and Disconnection Code

The CCTS publishes and periodically updates an Annotated Guide to the Deposit and Disconnection Code (updated July 2025), which is a section-by-section discussion of the CCTS’ approach to interpreting and applying the provisions based on its experience with the numerous complaints it has investigated.

Download the Guide

Confirmed Deposit and Disconnection Code breaches – 2011 to 2025 (Click link to download MS Excel file)

Other resources

Annotated Guide to the Procedural Code
Annotated Guide to the Wireless Code