Structure and funding

The CCTS is a not-for-profit corporation originally incorporated under Part II of the Canada Corporations Act. In January 2014 the CCTS was continued under the Canada Not-for-profit Corporations Act.

The CCTS is funded entirely by its Participating Service Providers, based on a formula approved by the CCTS’ members. The service is free for consumers who want to file a complaint.

Every Participating Service Provider pays a fee for each customer complaint accepted by the CCTS (complaint-based fees).

Participating Service Providers with greater than $10 million in Canadian revenues also pay a revenue-based fee calculated in proportion to that payer’s proportionate share of total Canadian revenues reported to the CCTS by all providers with revenues greater than $10 million.

Participating Service Providers with less than $10 million in Canadian revenues do not pay revenue-based fees. Instead, they pay a nominal annual fee.