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  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Mandate
      • Telecommunications mandate
      • TV complaint mandate
      • Exclusions from our mandate
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2022 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • 2019 Compliance Monitoring Report
  • Careers

About CCTS

  • Home
  • About CCTS
  • Governance

The CCTS ensures its independence and effectiveness through the use of industry-leading corporate governance practices.

2019-2022 Strategic Plan

With our mandate, vision, mission, values, and value proposition to stakeholders in mind, our goal was to create a strategic plan propelling the CCTS to the next level of organizational

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Regulatory and corporate history

April 2005 — Canada’s Minister of Industry appoints the Telecommunications Policy Review Panel to conduct a review of Canada’s telecommunications policy framework and to recommend how it could be modernized

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Structure and funding

The CCTS is a not-for-profit corporation originally incorporated under Part II of the Canada Corporations Act. In January 2014 the CCTS was continued under the Canada Not-for-profit Corporations Act. The

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Board of Directors

Our Board is structured to provide for the participation of all stakeholders while remaining independent from the telecommunications and television industry.

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CCTS By-law

Commission for Complaints for Telecom-television Services INC. / Commission des plaintes relatives aux services de télécom-télévision inc. BY-LAW NO. 1 (Amended and Restated effective January 29, 2020) INTERPRETATION Definitions. In

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  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Mandate
      • Telecommunications mandate
      • TV complaint mandate
      • Exclusions from our mandate
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2022 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • 2019 Compliance Monitoring Report
  • Careers
  • Follow us on Twitter
  • Follow us on Facebook
  • Follow us on YouTube
  • Follow us on LinkedIn
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