Investigation Findings Library

About our library

An Investigation Finding Report (Findings) is a written report of the CCTS’ formal analysis and assessment of a complaint. The majority of the complaints we handle are resolved to the mutual satisfaction between the customer and service provider. Where a complaint cannot be resolved, we complete an investigation and issue our Findings.

We base our Findings on the information and documents the customer and service provider give to us. These Findings explain whether the service provider met their obligations to the customer.

If the provider did not meet their obligations, the Findings explain what the provider must do to fix the issue. If the provider and the customer both accept the Findings the provider must promptly implement the fixes.

Visit the CCTS’ Investigation Findings Library