• Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Mandate
      • Telecommunications mandate
      • TV complaint mandate
      • Exclusions from our mandate
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2022 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • 2019 Compliance Monitoring Report
  • Careers
  • Follow us on Twitter
  • Follow us on Facebook
  • Follow us on YouTube
  • Follow us on LinkedIn
Commission for Complaints for Telecom-Television Services Home
  • Skip to Content
  • PSP Login
  • Contact us
  • Français
  • Follow us on Twitter
  • Follow us on Facebook
  • Follow us on YouTube
  • Follow us on LinkedIn
  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Mandate
      • Telecommunications mandate
      • TV complaint mandate
      • Exclusions from our mandate
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2022 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • 2019 Compliance Monitoring Report
  • Careers

Codes, Stats & Reports

  • Home
  • Codes, Stats & Reports
  • Reports

Keep informed about our activities with our reports on industry trends.

2019 Compliance Monitoring Report

The CCTS actively monitors compliance with these requirements and engages with non-compliant PSPs to ensure they come into compliance. When PSPs continue to be non-compliant, the CCTS has a range

Read More

Annual and Mid-Year Reports

We publish both annual reports and mid-year reports that describe our activities, highlight our key accomplishments, provide statistics about the complaints we receive, and supply important information for the public.

Read More

Performance standards

The CCTS is actively committed to effective and efficient customer service in all areas, including our complaint-handling activities. Our standards for performance are modeled on the guiding principles described by

Read More

Performance Report

August 1, 2020 through January 31, 2021 The CCTS is committed to publicly reporting its performance on the measures described in this report to provide greater transparency into the CCTS’

Read More

Subscribe to our newsletter

Be informed. Subscribe to our mailing list to know what's happening in the phone, internet, wireless and TV industry.

  • This field is for validation purposes and should be left unchanged.
SSL Certificate
  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Mandate
      • Telecommunications mandate
      • TV complaint mandate
      • Exclusions from our mandate
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2022 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • 2019 Compliance Monitoring Report
  • Careers
  • Follow us on Twitter
  • Follow us on Facebook
  • Follow us on YouTube
  • Follow us on LinkedIn
©2021 Commission for Complaints for Telecom-television Services   |   Privacy Policy
 Start a Live Chat