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Table of Contents I. About the CCTS II. About the CCTS’ Compliance Monitoring and Enforcement Program III. Requirements, Monitoring Activities and Results Carrying out the Public Awareness Plan Compliance with
We publish both annual reports and mid-year reports that describe our activities, highlight our key accomplishments, provide statistics about the complaints we receive, and supply important information for the public.
The CCTS is actively committed to effective and efficient customer service in all areas, including our complaint-handling activities. Our standards for performance are modeled on the guiding principles described by
August 1, 2019 through July 31, 2020 The CCTS is committed to publicly reporting its performance on the measures described in this report to provide greater transparency into the CCTS’
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