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The CCTS actively monitors compliance with these requirements and engages with non-compliant PSPs to ensure they come into compliance. When PSPs continue to be non-compliant, the CCTS has a range
We publish both annual reports and mid-year reports that describe our activities, highlight our key accomplishments, provide statistics about the complaints we receive, and supply important information for the public.
The CCTS is actively committed to effective and efficient customer service in all areas, including our complaint-handling activities. Our standards for performance are modeled on the guiding principles described by
August 1, 2020 through April 30, 2021 The CCTS is committed to publicly reporting its performance on the measures described in this report to provide greater transparency into the CCTS’
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