The CCTS' Complaint Resolution Service for the telecom and TV industry is completely free to all consumers.

The CCTS is an independent organization dedicated to resolving TV and telecom services complaints. If you have not been able to reach a solution directly with your service provider, we may be able to help — and you can expect a fair and impartial complaint resolution service.

Overview

We’re Canada’s national and independent organization dedicated to resolving customer complaints about telecommunications and television services, fairly and free of charge. ASL version

Services Covered

We can help resolve most issues with your phone provider, cable company , TV services, internet provider, and help you file complaints about them.

Participating Service Providers

To ensure the CCTS can provide free and effective complaint resolution services to customers when they need it, the CRTC requires internet, phone, and licensed TV service providers in Canada …

Our vision, mission and values

Vision Exceptional complaint resolution that strengthens Canada’s telecommunications and television landscape. Mission To provide impartial, fair, and effective complaint resolution services, data, and insights to telecommunications and television consumers and …

Governance

The CCTS ensures its independence and effectiveness through the use of industry-leading corporate governance practices.

Developing Public Awareness of the CCTS

For the CCTS to be able to help Canadians, customers must first be aware of their right to escalate their dispute to the CCTS when their attempts to solve the …