The CCTS' Complaint Resolution Service for the telecom and TV industry is completely free to all consumers.

The CCTS is an independent organization dedicated to resolving TV and telecom services complaints. If you have not been able to reach a solution directly with your service provider, we may be able to help — and you can expect a fair and impartial complaint resolution service.

Overview

We’re Canada’s national and independent organization dedicated to resolving customer complaints about telecommunications and television services, fairly and free of charge. ASL version

Services Covered

We can help resolve most issues about your phone, internet and TV services.

Participating Service Providers

Here is a list of our Participating Service Providers. You can use this page to visit the websites of our participating providers or you can select a provider from the

Mission, vision and values

Our mission To provide outstanding dispute resolution service to Canadian consumers, telecommunications and television service providers, and always to adhere to our core values and Performance Standards Our vision We

Governance

The CCTS ensures its independence and effectiveness through the use of industry-leading corporate governance practices.

Developing Public Awareness of the CCTS

For the CCTS to be able to help Canadians, customers must first be aware of their right to escalate their dispute to the CCTS when their attempts to solve the