CCTS is an independent organization dedicated to resolving customer complaints about telecommunications and TV services*
If you have not been able to resolve a complaint directly with your service provider, we may be able to help — and you can expect a fair and impartial resolution. On this site you can submit a complaint, learn about us and our process, and link to Participating Service Providers as well as other resources.
* CCTS accepts complaints relating to TV services effective September 1, 2017.
Participating Service Providers
Here is a list of our Participating Service Providers. You can use this page to visit the websites of our participating providers or you can select a provider from the …Read More
Mission, vision and values
Our mission To provide outstanding dispute resolution service to Canadian consumers, telecommunications and television service providers, and always to adhere to our core values and Performance Standards Our vision We …Read More