Wireless Code

In June 2013 the Canadian Radio-television and Telecommunications Commission (CRTC) created the Wireless Code, a mandatory code of conduct that applies to all wireless service providers and to all retail mobile wireless voice and data services.

As explained in the CRTC’s detailed regulatory policy, the goal of the Wireless Code is to make it easier for individual and small business customers to get information about their contracts for wireless services, including their rights and responsibilities, and to establish minimum standards for wireless service providers.

In June 2017, following a public review, the CRTC revised the Wireless Code.  Most of the revisions take effect on December 1, 2017.

At the request of the CRTC, CCTS administers the Wireless Code. This means that CCTS applies the Code to resolve complaints it receives from wireless customers, and also tracks and reports on violations of the Code.

CCTS also publishes and periodically updates an Annotated Guide to the Wireless Code, which is a section-by-section discussion of CCTS’ approach to interpreting and applying the provisions of the Code based on its experience with thousands of complaints it has investigated.