This page provides CCTS reports and performance standards plus telecom and TV codes of conduct.
In June 2013 the Canadian Radio-television and Telecommunications Commission (CRTC) created the Wireless Code, a mandatory code of conduct that applies to all wireless service providers and to all retail …Read More
Deposit and Disconnection Code
In 2011 the Canadian Radio-television and Telecommunications Commission (CRTC) approved a mandatory code of conduct that applies to all home telephone services (residential primary exchange service) in areas where prices …Read More
Television Service Provider Code
In March 2016, the CRTC expanded the CCTS’ mandate to include administering a third code of conduct, the Television Service Provider Code (TVSP Code), and addressing complaints related to the …Read More
The CCTS Procedural Code
Download our Procedural Code to learn more about the duties and procedures of the CCTS. CCTS Procedural Code PDF-41 KB CCTS Procedural Code HTML-70 KBRead More