September 2, 2026
Extra fees should not be a barrier that prevents customers from activating, changing or cancelling their internet, phone, or TV services. To address these concerns, the Canadian Radio–television and Telecommunications …
News
Interesting and important news relating to our organization and the telecommunications and television service industry.
July 29, 2026
At the CCTS, we hear from many customers who notice that the price of their wireless, phone, TV or internet service has gone up. An unexpected increase in the price …
July 7, 2026
This notice is further to our Public notice regarding intention to terminate participation dated May 5, 2026, in which we advised the public that CCTS intended to terminate the participation …
June 10, 2026
Ottawa (June 10, 2026) – New reports published today by the Commission for Complaints for Telecom-television Services (CCTS) reveal how well wireless, internet, phone and TV service providers are complying …
May 28, 2026
Updated resource clarifies expectations and supports consistent application of the Code in complaint resolution Ottawa (28 May 2026) – The Commission for Complaints for Telecom-television Services (CCTS) has published an …
May 5, 2026
This notice is to inform the public that the CCTS intends to terminate the participation of E-SatTel.ca Inc. (e-SatTel) and 1784150 Ontario Inc. (Tekdata Telecom) because there is reason to …
April 29, 2026
Wireless, internet, phone, and TV consumers complaints up 61%, according to latest industry ombuds report. Ottawa (April 29, 2026) – Consumer complaints about telecom and TV services have increased by 61%, …
April 14, 2026
This notice is further to our Public notice regarding intention to terminate participation dated March 2, 2026, in which we advised the public that CCTS intended to terminate the participation …
March 4, 2026
EasyVoice Telecom Inc. in breach of obligations to customers and industry ombuds Ottawa (March 4, 2026) – The Commission for Complaints for Telecom-television Services (CCTS) has terminated the participation of service provider EasyVoice Telecom Inc. (EasyVoice) for depriving six customers of remedies required …
March 2, 2026
This notice is to inform the public that the CCTS intends to terminate the participation of Scandia ISP Internet Inc. (ISP Canada), Springtel Communications Inc., and Leepfrog Telecom Ltd., because …
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