June 30, 2020
The CCTS is pleased to announce that Charitel is now a Participating Service Provider. Customers who have not been able to resolve a dispute directly with this service provider can … Read More
News
Interesting and important news relating to our organization and the telecommunications and television service industry.
May 31, 2020
The CCTS is pleased to announce that Quantum Internet Solutions and Netspectrum are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with these … Read More
May 12, 2020
CCTS records a 12% decrease in complaints Ottawa (May 12, 2020) – The Commission for Complaints for Telecom-television Services (CCTS) reports today in its Mid-Year Report a 12% decrease … Read More
April 8, 2020
During the pandemic, many telecom and television customers are having difficulty contacting their service providers. If you are one of those customers, should you file a complaint? The CCTS mandate … Read More
March 31, 2020
The CCTS is pleased to announce that RTC Havre-Saint-Pierre, eTor Networks and Redbox Wireless are now Participating Service Providers. Customers who have not been able to resolve a dispute directly … Read More
February 28, 2020
The CCTS is pleased to announce that NCS Network Consulting, Purple Cow Internet, IVC Communications, Télé-Fibre La Minerve, Golden Rural High Speed, Beauce Sans Fil and Oui Henri are now … Read More
January 31, 2020
This notice is further to our public notice dated November 29, 2019 in which we advised the public that the CCTS intended to terminate the participation of these service providers … Read More
January 31, 2020
The CCTS is pleased to announce that Total Cable Services, iTeraTEL, and POYNT360 are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with these service providers … Read More
January 31, 2020
Effective January 31, 2020, the CCTS begins administering the new Internet Code, issued by the Canadian Radio-television and Telecommunications Commission (CRTC) in July 2019. In recent years, the CCTS has … Read More
December 31, 2019
The CCTS is pleased to announce that Q Wave, TrappCall, and Transat Telecom are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with these service providers … Read More
Start a Live Chat