July 12, 2022
On Friday, July 8, there was a service outage affecting Rogers’ (Fido and Chatr) customers. Understandably, service outages are frustrating for customers. The CCTS experienced a higher than usual call …
News
Interesting and important news relating to our organization and the telecommunications and television service industry.
April 8, 2022
Telecom-television ombudsman takes formal steps against non-compliant service provider for repeatedly failing to pay CCTS fees Ottawa (April 8, 2022) – The Commission for Complaints for Telecom-television Services (“CCTS”) …
April 4, 2022
9 out of 10 complaints successfully resolved despite challenges presented by pandemic Ottawa (April 4, 2022) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2021-22 …
December 6, 2021
The CCTS releases its 2020-21 Annual Report Ottawa (December 6, 2021) – The Commission for Complaints for Telecom-television Services (CCTS) reports that it accepted over 17,000 complaints between August 1, 2020 …
August 4, 2021
After repeated attempts to sign-up the service provider, MySignal.ca continues to deny their customers the right to complain to the CCTS Ottawa (August 4, 2021) – The Commission for Complaints …
July 29, 2021
The report identifies the compliance monitoring and enforcement activities of the organization Ottawa (July 29, 2021) – Today, the Commission for Complaints for Telecom-television Services (CCTS) published its 2020 …
July 22, 2021
Telecom-television ombudsman takes formal steps against non-compliant service provider Ottawa (July 22, 2021) – The Commission for Complaints for Telecom-television Services (CCTS) terminated the participation of service provider SkyChoice …
June 21, 2021
Breaking down the CCTS Procedural Code for our Stakeholders Ottawa (June 21, 2021) – The Commission for Complaints for Telecom-television Services (CCTS) today released the Annotated Guide to the …
March 29, 2021
9 out of 10 complaints resolved during pandemic Ottawa (March 29, 2021) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2020-21 Mid-Year Report, showing a 6% …
February 28, 2021
The CCTS is pleased to announce that Big Wifi Inc., Tikatel and ZNET.CA are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with …
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