Interesting and important news relating to our organization and the telecommunications and television service industry.
ICA Canada wrongfully charges customer after cancellation and improperly bills customer for seeking dispute resolution Ottawa (January 24, 2023) – The Commission for Complaints for Telecom-television Services (CCTS) has issued …
Ottawa (December 9, 2022) – The Commission for Complaints for Telecom-television Services (“CCTS”) welcomes the Canadian Radio-television and Telecommunications Commission (CRTC) decision ordering service provider Net2Web Inc. (“Net2Web”) to join …
Ottawa (November 30, 2022) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2021-22 annual report. Between August 1, 2021 and July 31, 2022, the CCTS accepted …
This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe they no longer provide …
The report identifies the compliance monitoring and enforcement activities of the organization Ottawa (August 15, 2022) –Today, the Commission for Complaints for Telecom-television Services (CCTS) published its 2021 Compliance …
On July 19, 2022, the Government of Canada issued a new policy direction which instructed the Canadian Radio-television and Telecommunications Commission (CRTC) to strengthen the ability of the CCTS to …
On Friday, July 8, there was a service outage affecting Rogers’ (Fido and Chatr) customers. Understandably, service outages are frustrating for customers. The CCTS experienced a higher than usual call …
Telecom-television ombudsman takes formal steps against non-compliant service provider for repeatedly failing to pay CCTS fees Ottawa (April 8, 2022) – The Commission for Complaints for Telecom-television Services (“CCTS”) …
9 out of 10 complaints successfully resolved despite challenges presented by pandemic Ottawa (April 4, 2022) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2021-22 …
The CCTS releases its 2020-21 Annual Report Ottawa (December 6, 2021) – The Commission for Complaints for Telecom-television Services (CCTS) reports that it accepted over 17,000 complaints between August 1, 2020 …
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