April 8, 2022

CCTS Terminates Participation of Maple Call for Non-compliance

Telecom-television ombudsman takes formal steps against non-compliant service provider for repeatedly failing to pay CCTS fees   Ottawa (April 8, 2022) – The Commission for Complaints for Telecom-television Services (“CCTS”) …

December 6, 2021

Internet complaints up during pandemic: Report

The CCTS releases its 2020-21 Annual Report   Ottawa (December 6, 2021) – The Commission for Complaints for Telecom-television Services (CCTS) reports that it accepted over 17,000 complaints between August 1, 2020 …

July 22, 2021

CCTS Terminates Participation of SkyChoice for Non-compliance

Telecom-television ombudsman takes formal steps against non-compliant service provider   Ottawa (July 22, 2021) – The Commission for Complaints for Telecom-television Services (CCTS) terminated the participation of service provider SkyChoice …

June 21, 2021

Introducing the Annotated Guide to the Procedural Code

Breaking down the CCTS Procedural Code for our Stakeholders   Ottawa (June 21, 2021) – The Commission for Complaints for Telecom-television Services (CCTS) today released the Annotated Guide to the …

March 29, 2021

Increase in Telecom & TV Customer Complaints: Report

9 out of 10 complaints resolved during pandemic Ottawa (March 29, 2021) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2020-21 Mid-Year Report, showing a 6% …

February 18, 2021

Decision issued to Rogers Communications

Complaint #1084337 – A complaint about Rogers failing to honour an offer it promised to the customer for transferring multiple numbers, and failing to retain and provide proper documentation and …