Vision

Exceptional complaint resolution that strengthens Canada’s telecommunications and television landscape.

Mission

To provide impartial, fair, and effective complaint resolution services, data, and insights to telecommunications and television consumers and service providers.

Values

Excellence — We are committed to the continuous improvement of our organization through regular self-reflection and professional growth.

Integrity — We hold each other to the highest standards of professionalism and honesty in all aspects of our work.

Resolution-Driven — We are dedicated to resolving complaints through a consistent, thorough, and timely service.

Collaboration — We are committed to listening to and working with consumers, service providers, and our colleagues to achieve shared goals.

Respect — We strive to create an environment in which all perspectives and viewpoints are heard and valued.