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  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Services Covered
      • Internet
      • Mobile and Home Phone
      • Television
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2024 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
      • Accessibility Plan
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
      • Annotated Guide to the Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • Compliance Monitoring Reports
  • Careers

Codes, Stats & Reports

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  • Reports
  • Annual and Mid-Year Reports

Reports

We publish both annual reports and mid-year reports that describe our activities, highlight our key accomplishments, provide statistics about the complaints we receive, and supply important information for the public.

Annual Report 2021-2022

Mid-Year Report 2021-2022

Annual Report 2020-2021

Mid-Year Report 2020-2021

Annual Report 2019-2020

Mid-Year Report 2019-2020

Annual Report 2018-2019

Mid-Year Report 2018-2019

Annual Report 2017-2018

Mid-Year Report 2017-2018

Annual Report 2016-2017

Mid-Year Report 2016-2017

Annual Report 2015-2016

Mid-Year Report 2015-2016

Annual Report 2014-2015

Mid-Year Report 2014-2015

Annual Report 2013-2014

Annual Report 2012-2013

Annual Report 2011-2012

Annual Report 2010-2011

Annual Report 2009-2010

Annual Report 2008-2009

Annual Report 2007-2008

Codes, Stats & Reports

  • Tracking Code Breaches
  • Wireless Code
  • Deposit and Disconnection Code
  • Television Service Provider Code
  • The CCTS Procedural Code
    • Annotated Guide to the Procedural Code
  • Internet Code
  • Reports
    • Annual and Mid-Year Reports
    • Performance standards
    • Performance Report
    • Compliance Monitoring Reports

Contact us

You can contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9am-8pm Eastern Time.

Toll-free: 1-888-221-1687
TTY: 1-877-782-2384
Email: response@ccts-cprst.ca
Fax: 1-877-782-2924

Mail:
P.O. Box 56067 – Minto Place RO
Ottawa, ON
K1R 7Z1

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  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Services Covered
      • Internet
      • Mobile and Home Phone
      • Television
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2024 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
      • Accessibility Plan
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
      • Annotated Guide to the Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • Compliance Monitoring Reports
  • Careers
  • Follow us on Twitter
  • Follow us on Facebook
  • Follow us on YouTube
  • Follow us on LinkedIn
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