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  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Services Covered
      • Internet
      • Mobile and Home Phone
      • Television
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2024 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint process explained
      • Information we need to help you
      • Methods of submitting a complaint
    • Case Studies
    • FAQ
    • Accessibility
      • Accessibility Plan
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
      • Annotated Guide to the Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • Compliance Monitoring Reports
  • Careers

The 2022 Compliance Monitoring Report

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A NEW ERA

CCTS Announces Major Transformation of its Services

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Phone, TV and internet complaints are on the rise in 2023.

2022-23 Mid Year Report

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Canadians can count on the CCTS!

Celebrating 15 years serving Canadians.

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Over 15 years of experience resolving consumer complaints about telecom and TV services in Canada

Wireless customer unable to make calls while travelling

Case Study

Read...

Are service providers following the rules?

2021 Compliance Monitoring Report

View Report

Canadians can count on the CCTS!

This year, the CCTS celebrates 15 years of helping Canadians resolve their complaints about their phone, internet, and TV services, free of charge!

Learn More

For consumers

Everything you need to submit a complaint, learn about our complaint resolution process for telecom & TV services, our Procedural Code, past Decisions and case studies.

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Codes, stats & reports

We investigate complaints using industry codes of conduct and the complaint processes set out in our Procedural Code. We report on our activities and provide in-depth analysis and industry trends.

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How to submit a complaint

If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.

1. Tell us about your problem.

2. Be prepared to work with us and your service provider.

3. Use our secure interactive questionnaire to submit your complaint.

Let's get started

100% free

Our complaint resolution service for the telecom and TV industry is completely free to all consumers.

88% resolution rate in 2021-22

Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.

400+ participating service providers

Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.

150,000+ complaints handled

Over the past 15 years we have helped consumers deal with over 150,000 complaints.

“Very happy that this service is available. I am 100% certain that my complaint would not have been resolved had it not been for an independent third party such as the CCTS!”

Internet Customer, Manitoba

In the news

August 31, 2023
ICA Microsystems Inc. rejoins the CCTS after fixing its compliance issues

Ottawa (August 31, 2023) – The Commission for Complaints for Telecom-television Services (CCTS) is pleased to reinstate ICA Microsystems Inc (ICA) as a Participating Service Provider (PSP), following its expulsion …

July 27, 2023
Still Room for Improvement for Telecom-television Service Providers: Report

The CCTS Publishes its 2022 Compliance Monitoring Report   Ottawa (July 27, 2023) – Today the Commission for Complaints for Telecom-television Services (CCTS) published its 2022 Compliance Monitoring Report (CMR), …

May 23, 2023
A NEW ERA: CCTS Announces Major Transformation of its Services

Customers will be able to seek resolutions to phone, TV and internet complaints more quickly and effectively than before    Today, the Commission for Complaints for Telecom-television Services (CCTS) unveils …

May 11, 2023
The CCTS Terminates Participation of ICA Microsystems Inc. for Non-Compliance

ICA in breach of obligations to customers and ombudsman   Ottawa (May 11, 2023) – The Commission for Complaints for Telecom-television Services (CCTS) has terminated the participation of service provider ICA …

See All News

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  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Services Covered
      • Internet
      • Mobile and Home Phone
      • Television
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2024 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint process explained
      • Information we need to help you
      • Methods of submitting a complaint
    • Case Studies
    • FAQ
    • Accessibility
      • Accessibility Plan
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
      • Annotated Guide to the Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • Compliance Monitoring Reports
  • Careers
  • Follow us on Twitter
  • Follow us on Facebook
  • Follow us on YouTube
  • Follow us on LinkedIn
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