If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.
Our complaint resolution service for the telecom and TV industry is completely free to all consumers.
Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.
Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.
Over the past 15 years we have helped consumers deal with over 150,000 complaints.
“Very happy that this service is available. I am 100% certain that my complaint would not have been resolved had it not been for an independent third party such as the CCTS!”
Ottawa (February 2, 2023) – The Commission for Complaints for Telecom-television Services (CCTS) confirmed today that service provider Net2Web Inc. (Net2Web) has failed to join the telecom complaints-handling organization, contrary …
ICA Canada wrongfully charges customer after cancellation and improperly bills customer for seeking dispute resolution Ottawa (January 24, 2023) – The Commission for Complaints for Telecom-television Services (CCTS) has issued …
The report identifies the compliance monitoring and enforcement activities of the organization Ottawa (August 15, 2022) –Today, the Commission for Complaints for Telecom-television Services (CCTS) published its 2021 Compliance …
9 out of 10 complaints successfully resolved despite challenges presented by pandemic Ottawa (April 4, 2022) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2021-22 …
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