July 3, 2018
The CCTS is pleased to announce that IceNet Wireless, Surf Media, Fleettel, Novus Entertainment and Telesave Communications are now participating service providers.
How to submit a complaint
If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.
1.
Tell us about your problem.
2.
Be prepared to work with us and your service provider.
3.
Use our secure online form to submit your complaint.
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Our dispute resolution service is completely free to all consumers.
88% resolution rate since 2007
Nearly 9 out of 10 cases are resolved in a satisfactory manner.
336 Participating Service Providers
Most Canadian telecom and TV service providers are required to participate in our resolution process.
70,000+ complaints handled
Over the past 10 years we have helped consumers deal with over 70,000 complaints.
“Providing a quick, no nonsense resolution to a problem, great service. ”
J.D.
wireless customer (ON)
In the news
June 1, 2018
The CCTS is pleased to announce that KnowRoaming, Diallog Telecommunications and BluArc Communications are now participating service providers.
May 1, 2018
The CCTS is pleased to announce that China Telecom Canada, 4pairless Communications, Kwic Internet, S.M.S Vox and VerseTEL are now participating service providers.
April 30, 2018
Public Statement Mr. Ramsay vs Bell court case The Commission for Complaints for Telecom-television Services (CCTS) makes the following statement regarding a recent CBC Go Public story published on April …