How to submit a complaint

If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.

1.

Tell us about your problem.

2.

Be prepared to work with us and your service provider.

3.

Use our secure online form to submit your complaint.

100% free

100% free

Our dispute resolution service is completely free to all consumers.

88% resolution rate since 2007

88% resolution rate since 2007

Nearly 9 out of 10 cases are resolved in a satisfactory manner.

336 Participating Service Providers

336 Participating Service Providers

Most Canadian telecom and TV service providers are required to participate in our resolution process.

70,000+ complaints handled

70,000+ complaints handled

Over the past 10 years we have helped consumers deal with over 70,000 complaints.

“Providing a quick, no nonsense resolution to a problem, great service. ”

J.D.
wireless customer (ON)

In the news

April 30, 2018

Public Statement Mr. Ramsay vs Bell court case The Commission for Complaints for Telecom-television Services (CCTS) makes the following statement regarding a recent CBC Go Public story published on April …