CCTS at a glance

Welcome to our website!

The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services. The best way to deal with a complaint about your service is to contact the service provider and try to resolve it directly. However, sometimes that just doesn’t work out. If you need help, we are here to assist you and the service provider to get the issue resolved. If possible, we will help you reach an amicable resolution acceptable to both you and the provider. If not, we will analyze the complaint and provide our views about the merits of your complaint and the best way to sort it out. We aim to resolve disputes independently, fairly, efficiently and effectively. On this site you will be able to submit a complaint, obtain information about us and our process, and link to participating service providers as well as to other resources. You can also learn more about us, what we do, and our role in resolving your telecommunications complaints. We appreciate your feedback. If you have any comments or suggestions about our site, please send them to us at response@ccts-cprst.ca.

Latest News

  • September 28, 2016

    CCTS is pleased to announce that Nexicom Inc., which provides service under the brand name Nexicom, is now a participating service provider.…

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  • September 23, 2016

    Consumer Alert – The Canadian Radio-television and Telecommunications Commission (CRTC) is warning Téliphone Navigata Westel Communications (TNW) customers to prepare for potential disconnection.…

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  • September 22, 2016

    CCTS Updates Annotated Guide to CRTC Wireless Code…

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  • September 21, 2016

    CCTS is pleased to announce that Ring Central Canada Inc., which provides service under the brand names GLIP, GLOBAL OFFICE, RINGCENTRAL, RINGCENTRAL (and design), RINGCENTRAL FAX, RINGCENTRAL OFFICE and RINGCENTRAL PROFESSIONAL, is now a participating service provider.…

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  • September 20, 2016

    CCTS is pleased to announce that Andrews Wireless Ltd., which provides service under the brand name Andrews Wireless, is now a participating service provider.…

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