August 31, 2023
Ottawa (August 31, 2023) – The Commission for Complaints for Telecom-television Services (CCTS) is pleased to reinstate ICA Microsystems Inc (ICA) as a Participating Service Provider (PSP), following its expulsion …
How to submit a complaint
If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.
1. Tell us about your problem.
2. Be prepared to work with us and your service provider.
3. Use our secure interactive questionnaire to submit your complaint.
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Our complaint resolution service for the telecom and TV industry is completely free to all consumers.
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Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.
400+ participating service providers
Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.
150,000+ complaints handled
Over the past 15 years we have helped consumers deal with over 150,000 complaints.
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Internet Customer, Manitoba
In the news
July 27, 2023
The CCTS Publishes its 2022 Compliance Monitoring Report Ottawa (July 27, 2023) – Today the Commission for Complaints for Telecom-television Services (CCTS) published its 2022 Compliance Monitoring Report (CMR), …
May 23, 2023
Customers will be able to seek resolutions to phone, TV and internet complaints more quickly and effectively than before Today, the Commission for Complaints for Telecom-television Services (CCTS) unveils …
May 11, 2023
ICA in breach of obligations to customers and ombudsman Ottawa (May 11, 2023) – The Commission for Complaints for Telecom-television Services (CCTS) has terminated the participation of service provider ICA …
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