Source: Erica Johnson, full story at CBC News ‘We do not believe the concerns raised represent our values or sales practices,’ Rogers says Call centre employees working for Rogers Communications …
2016-17 Annual Report
The numbers are out! Check out some interesting stats and numbers related to all accepted complaints in 2016-17.Learn More
Everything you need to submit a complaint and to learn about our complaints process, our Procedural Code, past Decisions and success stories.Learn More
How to submit a complaint
If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.
Tell us about your problem.
Be prepared to work with us and your service provider.
Use our secure online form to submit your complaint.
Our dispute resolution service is completely free to all consumers.
88% resolution rate since 2007
Nearly 9 out of 10 cases are resolved in a satisfactory manner.
90% of complaints concluded within 60 days
Our complaint-handling process is efficient and effective.
70,000+ complaints handled
Over the past 10 years we have helped consumers deal with over 70,000 complaints.
“Great job, thanks! Very well handled and in a professional manner.”
In the news
Source: MobileSyrup.com: Here’s everything you need to know about Canada’s unlocking fee ban The ban on locking fees was, without a doubt, the most significant change to Canada’s Wireless Code announced this …
CCTS publishes its 2016-17 Annual Report Ottawa (November 28, 2017) – The Commission for Complaints for Telecom-television Services (CCTS) reported today that its 2016-17 year concluded with an 11 per …