April 4, 2022
9 out of 10 complaints successfully resolved despite challenges presented by pandemic Ottawa (April 4, 2022) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2021-22 …
How to submit a complaint
If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.
1. Tell us about your problem.
2. Be prepared to work with us and your service provider.
3. Use our secure interactive questionnaire to submit your complaint.
100% free
Our complaint resolution service for the telecom and TV industry is completely free to all consumers.
88% resolution rate in 2021-22
Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.
400+ participating service providers
Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.
140,000+ complaints handled
Over the past 14 years we have helped consumers deal with over 140,000 complaints.
“Very happy that this service is available. I am 100% certain that my complaint would not have been resolved had it not been for an independent third party such as the CCTS!”
Internet Customer, Manitoba
In the news
December 6, 2021
The CCTS releases its 2020-21 Annual Report Ottawa (December 6, 2021) – The Commission for Complaints for Telecom-television Services (CCTS) reports that it accepted over 17,000 complaints between August 1, 2020 …
August 4, 2021
After repeated attempts to sign-up the service provider, MySignal.ca continues to deny their customers the right to complain to the CCTS Ottawa (August 4, 2021) – The Commission for Complaints …
July 29, 2021
The report identifies the compliance monitoring and enforcement activities of the organization Ottawa (July 29, 2021) – Today, the Commission for Complaints for Telecom-television Services (CCTS) published its 2020 …
Start a Live Chat