How to submit a complaint

If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.

1.

Tell us about your problem.

2.

Be prepared to work with us and your service provider.

3.

Use our secure online form to submit your complaint.

100% free

100% free

Our dispute resolution service is completely free to all consumers.

88% resolution rate since 2007

88% resolution rate since 2007

Nearly 9 out of 10 cases are resolved in a satisfactory manner.

300+ participating service providers

300+ participating service providers

Most Canadian telecom and TV service providers are required to participate in our resolution process.

70,000+ complaints handled

70,000+ complaints handled

Over the past 10 years we have helped consumers deal with over 70,000 complaints.

“I tried on my own to resolve my problems for months. You resolved it in one week. I got exactly what I wanted, thank you.”

M.H.
internet customer (AB)

In the news

December 3, 2018

Review of CCTS Service Delivery Process and Related Technologies Issued: December 3, 2018 Response deadline: January 4, 2018 at 5 PM Eastern Submission of questions deadline: December 17, 2018 at …

November 27, 2018

CCTS publishes its 2017-18 Annual Report Ottawa (November 27, 2018) – The Commission for Complaints for Telecom-television Services (CCTS) reports today that its 2017-18 year concluded with a 57% increase …