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  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Services Covered
      • Internet
      • Mobile and Home Phone
      • Television
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2024 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
      • Accessibility Plan
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
      • Annotated Guide to the Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • Compliance Monitoring Reports
  • Careers

What phone, internet and TV issues Canadians reported the most so far this year?

Read our 2021-22 Mid-Year Report

View report

Over 14 years of experience resolving consumer complaints about telecom and TV services in Canada

Are service providers following the rules?

2020 Compliance Monitoring Report

View Report

Wireless customer unable to make calls while travelling

Case Study

Read...

Statement on the Recent National Outages

On Friday, July 8, there was a service outage affecting Rogers’ customers. The CCTS experienced a higher than usual call volume on Friday and we continue to see high complaint volumes related to this issue.

Learn More

For consumers

Everything you need to submit a complaint, learn about our complaint resolution process for telecom & TV services, our Procedural Code, past Decisions and case studies.

Learn More

Codes, stats & reports

We investigate complaints using industry codes of conduct and the complaint processes set out in our Procedural Code. We report on our activities and provide in-depth analysis and industry trends.

Learn More

How to submit a complaint

If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.

1. Tell us about your problem.

2. Be prepared to work with us and your service provider.

3. Use our secure interactive questionnaire to submit your complaint.

Let's get started

100% free

Our complaint resolution service for the telecom and TV industry is completely free to all consumers.

88% resolution rate in 2021-22

Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.

400+ participating service providers

Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.

140,000+ complaints handled

Over the past 14 years we have helped consumers deal with over 140,000 complaints.

“Very happy that this service is available. I am 100% certain that my complaint would not have been resolved had it not been for an independent third party such as the CCTS!”

Internet Customer, Manitoba

In the news

April 4, 2022
Wireless Complaints Almost Half of All Complaints Raised by Consumers: Report

9 out of 10 complaints successfully resolved despite challenges presented by pandemic   Ottawa (April 4, 2022) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2021-22 …

December 6, 2021
Internet complaints up during pandemic: Report

The CCTS releases its 2020-21 Annual Report   Ottawa (December 6, 2021) – The Commission for Complaints for Telecom-television Services (CCTS) reports that it accepted over 17,000 complaints between August 1, 2020 …

August 4, 2021
MySignal.ca Solutions Inc. in Violation of CRTC Order to Join the Commission for Complaints for Telecom-television Services

After repeated attempts to sign-up the service provider, MySignal.ca continues to deny their customers the right to complain to the CCTS   Ottawa (August 4, 2021) – The Commission for Complaints …

July 29, 2021
Report: The CCTS Releases its 2020 Compliance Monitoring Report

The report identifies the compliance monitoring and enforcement activities of the organization   Ottawa (July 29, 2021) –  Today, the Commission for Complaints for Telecom-television Services (CCTS) published its 2020 …

See All News

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  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Services Covered
      • Internet
      • Mobile and Home Phone
      • Television
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2024 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
      • Accessibility Plan
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
      • Annotated Guide to the Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • Compliance Monitoring Reports
  • Careers
  • Follow us on Twitter
  • Follow us on Facebook
  • Follow us on YouTube
  • Follow us on LinkedIn
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