Breaking down the CCTS Procedural Code for our Stakeholders Ottawa (June 21, 2021) – The Commission for Complaints for Telecom-television Services (CCTS) today released the Annotated Guide to the …
Responding to the COVID-19 pandemic
We are always here to assist our customers during these difficult times. Learn more about how we're operating during this period.Learn More
Everything you need to submit a complaint, learn about our complaint resolution process for telecom & TV services, our Procedural Code, past Decisions and case studies.Learn More
How to submit a complaint
If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.
1. Tell us about your problem.
2. Be prepared to work with us and your service provider.
3. Use our secure interactive questionnaire to submit your complaint.
Our complaint resolution service for the telecom and TV industry is completely free to all consumers.
89% resolution rate in 2019-20
Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.
400+ participating service providers
Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.
130,000+ complaints handled
Over the past 14 years we have helped consumers deal with over 130,000 complaints.
“Very happy that this service is available. I am 100% certain that my complaint would not have been resolved had it not been for an independent third party such as the CCTS!”
In the news
9 out of 10 complaints resolved during pandemic Ottawa (March 29, 2021) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2020-21 Mid-Year Report, showing a 6% …
The CCTS is pleased to announce that Big Wifi Inc., Tikatel and ZNET.CA are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with …
The CCTS is pleased to announce that CitéNet Internet, China Creek Internet Services LTD, Neotech, TNEXT Communication Inc. and Mektel Inc. are now Participating Service Providers. Customers who have not …