How to submit a complaint

If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.

1.

Tell us about your problem.

2.

Be prepared to work with us and your service provider.

3.

Use our secure online form to submit your complaint.

100% free

100% free

Our dispute resolution service is completely free to all consumers.

88% resolution rate since 2007

88% resolution rate since 2007

Nearly 9 out of 10 cases are resolved in a satisfactory manner.

90% of complaints concluded within 60 days

90% of complaints concluded within 60 days

Our complaint-handling process is efficient and effective.

70,000+ complaints handled

70,000+ complaints handled

Over the past 10 years we have helped consumers deal with over 70,000 complaints.

“I was very pleased with the results and how quickly my complaint was resolved.”

P.M.
a wireless customer

In the news

June 15, 2017

Telecom Ombudsman Welcomes Revisions Aimed at Improving Code Ottawa, June 15, 2017 – The Commissioner for Complaints for Telecommunications Services (CCTS) welcomes the release by the Canadian Radio-television and Telecommunications Commission …

May 30, 2017

VOIS in Violation of CRTC Order to Re-Join Telecom Ombudsman Organization Ottawa, May 30, 2017 – The Commissioner for Complaints for Telecommunications Services (CCTS) confirmed today that VOIS Inc. (VOIS) has …