CCTS at a glance

Welcome to our website!

The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services. The best way to deal with a complaint about your service is to contact the service provider and try to resolve it directly. However, sometimes that just doesn’t work out. If you need help, we are here to assist you and the service provider to get the issue resolved. If possible, we will help you reach an amicable resolution acceptable to both you and the provider. If not, we will analyze the complaint and provide our views about the merits of your complaint and the best way to sort it out. We aim to resolve disputes independently, fairly, efficiently and effectively. On this site you will be able to submit a complaint, obtain information about us and our process, and link to participating service providers as well as to other resources. You can also learn more about us, what we do, and our role in resolving your telecommunications complaints. We appreciate your feedback. If you have any comments or suggestions about our site, please send them to us at response@ccts-cprst.ca.

Latest News

  • August 25, 2016

    CCTS is pleased to announce that On Call Centre Inc., which provides service under the brand name On Call Centre, is now a participating service provider.…

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  • August 11, 2016

    CCTS Terminates Participation of VOIS…

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  • August 11, 2016

    CCTS is pleased to announce that Frontline Broadband Inc., which provides service under the brand name Frontline, is now a participating service provider.…

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  • August 9, 2016

    CCTS is pleased to announce that Syban Systems Ltd., Green Sunsonic Inc. and Ooma Inc., which provides service under the brand name Syban Systems Ltd, Sunsonic and Ooma, are now a participating service providers.…

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  • August 8, 2016

    CCTS is pleased to announce that Vodalink Telecom Inc., which provides service under the brand name Vodalink Telecom, is now a participating service provider.…

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