How to submit a complaint

If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.

1.

Tell us about your problem.

2.

Be prepared to work with us and your service provider.

3.

Use our secure online form to submit your complaint.

100% free

100% free

Our dispute resolution service is completely free to all consumers.

88% resolution rate since 2007

88% resolution rate since 2007

Nearly 9 out of 10 cases are resolved in a satisfactory manner.

300+ participating service providers

300+ participating service providers

Most Canadian telecom and TV service providers are required to participate in our resolution process.

70,000+ complaints handled

70,000+ complaints handled

Over the past 10 years we have helped consumers deal with over 70,000 complaints.

“Providing a quick, no nonsense resolution to a problem, great service. ”

J.D.
wireless customer (ON)

In the news

November 9, 2018

Participation of service provider AllCore reinstated Ottawa (November 9, 2018) – Telecom service provider AllCore Communications has been readmitted to participation in the Commission for Complaints for Telecom-television Services (CCTS), …

October 22, 2018

What information did the CCTS share at the CRTC’ Sales Practices Hearing? October 22, 2018   The CCTS was invited to provide information at the CRTC hearing on sales practices …