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2025-26 Mid-Year Report

Now available!

Read the report

Staying connected should be simple

We provide free complaint resolution services to all phone, internet and TV consumers in Canada.

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Find a service provider

Telecom and TV service providers that participate in the CCTS

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Investigations Findings Library

Explore our Investigation Findings database

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Information for consumers

We can help resolve most issues with your phone provider, cable company, TV services or internet provider.

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Participating Service Providers

Telecom and TV service providers who currently participate in our complaint resolution program.

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Codes, statistics & reports

We investigate complaints using industry codes of conduct and the complaint processes set out in our Procedural Code. We report on our activities and provide in-depth analysis and industry trends.

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Resolve your Phone, Internet & TV concerns with the CCTS

How to submit a complaint with us

If your telecom or TV problem is still unresolved after giving your service provider a chance to fix it, here’s how to submit a complaint with the CCTS.

1. Provide details about the problem you are experiencing with your wireless, internet, phone or TV services.

2. Be prepared to work with the CCTS and your service provider.

3. Use our complaint intake form to submit your complaint.

Let's get started

The benefits of working with us

100% free

Our complaint resolution service for the telecom and TV industry is completely free to all consumers.

88% resolution rate

Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.

400+ participating service providers

Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.

200,000+ complaints handled

Since 2007, we have helped consumers deal with over 200,000 complaints.

“Very helpful! I truly believe my issue would not have been resolved without the CCTS. My only concern is how many people out there do not know about the CCTS. Thank you for all your help!”

Customer who used the CCTS’ services

In the news

April 29, 2026
Behind the numbers: Billing concerns continue to drive rising telecom and TV complaints

Wireless, internet, phone, and TV consumers complaints up 61%, according to latest industry ombuds report. Ottawa (April 29, 2026) – Consumer complaints about telecom and TV services have increased by 61%, …

April 14, 2026
The CCTS has terminated the participation of Scandia ISP Internet Inc., Springtel Communications Inc. and Leepfrog Telecom Ltd.

This notice is further to our Public notice regarding intention to terminate participation dated March 2, 2026, in which we advised the public that CCTS intended to terminate the participation …

March 4, 2026
The CCTS Terminates Participation of EasyVoice Telecom Inc. for Non-Compliance

EasyVoice Telecom Inc. in breach of obligations to customers and industry ombuds  Ottawa (March 4, 2026) – The Commission for Complaints for Telecom-television Services (CCTS) has terminated the participation of service provider EasyVoice Telecom Inc. (EasyVoice) for depriving six customers of remedies required …

March 2, 2026
Public notice regarding intention to terminate participation | March 2026

This notice is to inform the public that the CCTS intends to terminate the participation of Scandia ISP Internet Inc. (ISP Canada), Springtel Communications Inc., and Leepfrog Telecom Ltd., because …

See All News

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