2016-17 Annual Report
The numbers are out! Check out some interesting stats and numbers related to all accepted complaints in 2016-17.Learn More
Everything you need to submit a complaint and to learn about our complaints process, our Procedural Code, past Decisions and success stories.Learn More
How to submit a complaint
If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.
Tell us about your problem.
Be prepared to work with us and your service provider.
Use our secure online form to submit your complaint.
Our dispute resolution service is completely free to all consumers.
88% resolution rate since 2007
Nearly 9 out of 10 cases are resolved in a satisfactory manner.
90% of complaints concluded within 60 days
Our complaint-handling process is efficient and effective.
70,000+ complaints handled
Over the past 10 years we have helped consumers deal with over 70,000 complaints.
“Great job, thanks! Very well handled and in a professional manner.”
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