If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.
Our dispute resolution service is completely free to all consumers.
Over 9 out of 10 cases are resolved in a satisfactory manner.
Most Canadian telecom and TV service providers are required to participate in our resolution process.
Over the past 10 years we have helped consumers deal with over 70,000 complaints.
“I tried on my own to resolve my problems for months. You resolved it in one week. I got exactly what I wanted, thank you.”
In Broadcasting and Telecom Regulatory Policy 2016-102, the Canadian Radio-television and Telecommunications Commission (CRTC) asked the CCTS to actively monitor and encourage Participating Service Providers to comply with our participation
The CCTS is pleased to announce that NFTC, Dedicated Access, Can Com, ISP Canada and CMLink China Mobile are now participating service providers.
This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe they no longer provide
Planning for the next four years: 2019-2022 Strategic Plan Our Board of Directors and Senior Management team have spent many months conducting a strategic planning exercise in order to set
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