The CCTS is pleased to announce that Swiftvox and YAP are now participating service providers.
Can service providers change the price of your services? Find out what you need to know about your rights, your service provider’s rights and obligations, and what you can do.Learn More
Everything you need to submit a complaint and to learn about our complaints process, our Procedural Code, past Decisions and success stories.Learn More
How to submit a complaint
If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.
Tell us about your problem.
Be prepared to work with us and your service provider.
Use our secure online form to submit your complaint.
Our dispute resolution service is completely free to all consumers.
88% resolution rate since 2007
Nearly 9 out of 10 cases are resolved in a satisfactory manner.
300+ participating service providers
Most Canadian telecom and TV service providers are required to participate in our resolution process.
70,000+ complaints handled
Over the past 10 years we have helped consumers deal with over 70,000 complaints.
“Providing a quick, no nonsense resolution to a problem, great service. ”
In the news
The CCTS is pleased to announce that IceNet Wireless, Surf Media, Fleettel, Novus Entertainment and Telesave Communications are now participating service providers.
The CCTS is pleased to announce that KnowRoaming, Diallog Telecommunications and BluArc Communications are now participating service providers.
The CCTS is pleased to announce that China Telecom Canada, 4pairless Communications, Kwic Internet, S.M.S Vox and VerseTEL are now participating service providers.