How to submit a complaint

If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.

1. Tell us about your problem.

2. Be prepared to work with us and your service provider.

3. Use our secure online form to submit your complaint.

100% free

Our dispute resolution service is completely free to all consumers.

92% resolution rate in 2017-18

Over 9 out of 10 cases are resolved in a satisfactory manner.

300+ participating service providers

Most Canadian telecom and TV service providers are required to participate in our resolution process.

70,000+ complaints handled

Over the past 10 years we have helped consumers deal with over 70,000 complaints.

“I tried on my own to resolve my problems for months. You resolved it in one week. I got exactly what I wanted, thank you.”

M.H.
internet customer (AB)

In the news

February 5, 2019

The CCTS has terminated the participation of 15 service providers This notice is further to our public notice dated December 13, 2018 in which we advised the public that the

January 8, 2019

We have recently been made aware of a telemarketing scam being committed by persons claiming to represent the Commission for Complaints for Telecom-television Services (CCTS). It has been reported to

Telemarketing Scam Alert: Consumers being asked to provide payment for filing a complaint with the CCTSFind out more