April 10, 2018
CCTS publishes its 2017-18 Mid-Year Report Ottawa (April 10, 2018) – The Commission for Complaints for Telecom-television Services (CCTS) accepted 6,849 complaints between August 2017 and January 2018, 73% more …
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If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.
1.
Tell us about your problem.
2.
Be prepared to work with us and your service provider.
3.
Use our secure online form to submit your complaint.
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Nearly 9 out of 10 cases are resolved in a satisfactory manner.
90% of complaints concluded within 60 days
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Over the past 10 years we have helped consumers deal with over 70,000 complaints.
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In the news
March 29, 2018
The CCTS is pleased to announce that Mazagan Telecom, BV Communications and Netfox Communications Corp. are now participating service providers.
March 22, 2018
The answer is… it depends. Generally speaking, the prices charged by phone, internet and television service providers in Canada are not regulated by Canada’s communications regulator, the CRTC. This means …
March 5, 2018
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