How to submit a complaint

If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.

1.

Tell us about your problem.

2.

Be prepared to work with us and your service provider.

3.

Use our secure online form to submit your complaint.

100% free

100% free

Our dispute resolution service is completely free to all consumers.

88% resolution rate since 2007

88% resolution rate since 2007

Nearly 9 out of 10 cases are resolved in a satisfactory manner.

90% of complaints concluded within 60 days

90% of complaints concluded within 60 days

Our complaint-handling process is efficient and effective.

70,000+ complaints handled

70,000+ complaints handled

Over the past 10 years we have helped consumers deal with over 70,000 complaints.

“Great job, thanks! Very well handled and in a professional manner.”

U.R.
home phone customer, N.B.

In the news