The report identifies the compliance monitoring and enforcement activities of the organization Ottawa (August 15, 2022) –Today, the Commission for Complaints for Telecom-television Services (CCTS) published its 2021 Compliance …
How to submit a complaint
If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.
1. Tell us about your problem.
2. Be prepared to work with us and your service provider.
3. Use our secure interactive questionnaire to submit your complaint.

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Our complaint resolution service for the telecom and TV industry is completely free to all consumers.

88% resolution rate in 2021-22
Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.

400+ participating service providers
Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.

140,000+ complaints handled
Over the past 14 years we have helped consumers deal with over 140,000 complaints.
“Very happy that this service is available. I am 100% certain that my complaint would not have been resolved had it not been for an independent third party such as the CCTS!”
In the news
9 out of 10 complaints successfully resolved despite challenges presented by pandemic Ottawa (April 4, 2022) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2021-22 …
The CCTS releases its 2020-21 Annual Report Ottawa (December 6, 2021) – The Commission for Complaints for Telecom-television Services (CCTS) reports that it accepted over 17,000 complaints between August 1, 2020 …
After repeated attempts to sign-up the service provider, MySignal.ca continues to deny their customers the right to complain to the CCTS Ottawa (August 4, 2021) – The Commission for Complaints …