In Broadcasting and Telecom Regulatory Policy 2016-102, the Canadian Radio-television and Telecommunications Commission (CRTC) asked the CCTS to actively monitor and encourage Participating Service Providers to comply with our participation
2018-19 Mid-Year Report
We are reporting a 44% increase in complaints & 9 out of 10 were resolved to the satisfaction of the customer!Learn More
Everything you need to submit a complaint and to learn about our complaints process, our Procedural Code, past Decisions and success stories.Learn More
How to submit a complaint
If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.
1. Tell us about your problem.
2. Be prepared to work with us and your service provider.
3. Use our secure online form to submit your complaint.
Our dispute resolution service is completely free to all consumers.
92% resolution rate in 2017-18
Over 9 out of 10 cases are resolved in a satisfactory manner.
300+ participating service providers
Most Canadian telecom and TV service providers are required to participate in our resolution process.
70,000+ complaints handled
Over the past 10 years we have helped consumers deal with over 70,000 complaints.
“I tried on my own to resolve my problems for months. You resolved it in one week. I got exactly what I wanted, thank you.”
In the news
The CCTS is pleased to announce that NFTC, Dedicated Access, Can Com, ISP Canada and CMLink China Mobile are now participating service providers.
This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe they no longer provide
Planning for the next four years: 2019-2022 Strategic Plan Our Board of Directors and Senior Management team have spent many months conducting a strategic planning exercise in order to set