CCTS at a glance

Welcome to our website!

The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services. The best way to deal with a complaint about your service is to contact the service provider and try to resolve it directly. However, sometimes that just doesn’t work out. If you need help, we are here to assist you and the service provider to get the issue resolved. If possible, we will help you reach an amicable resolution acceptable to both you and the provider. If not, we will analyze the complaint and provide our views about the merits of your complaint and the best way to sort it out. We aim to resolve disputes independently, fairly, efficiently and effectively. On this site you will be able to submit a complaint, obtain information about us and our process, and link to participating service providers as well as to other resources. You can also learn more about us, what we do, and our role in resolving your telecommunications complaints. We appreciate your feedback. If you have any comments or suggestions about our site, please send them to us at response@ccts-cprst.ca.

Latest News

June 26, 2017 CCTS is pleased to announce that Cross Country T.V. Limited is now a participating service provider.
June 15, 2017 CRTC Updates Wireless Code of Conduct
June 14, 2017 CCTS is pleased to announce that GETUS Communications Inc. is now a participating service provider.
June 6, 2017 CCTS is pleased to announce that AllCore Communications Inc. is now a participating service provider.
June 5, 2017 CCTS is pleased to announce that Cable Cable Inc. is now a participating service provider.
May 30, 2017 CCTS Announces VOIS Has Failed to Re-Join CCTS
May 15, 2017 CCTS is pleased to announce that TelKel Inc. is now a participating service provider.
May 11, 2017 CCTS is pleased to announce that AireNet Internet Solutions is now a participating service provider.
April 28, 2017 CRTC Orders VOIS to Re-Join CCTS
April 26, 2017 CCTS is pleased to announce that Iristel is now a participating service provider.
April 25, 2017 CCTS is pleased to announce that VoIP Much Phone Company Inc is now a participating service provider.
April 20, 2017 CCTS is pleased to announce that Quantum Xpress Ltd., which provides service under the brand name Parolink.net, is now a participating service provider.
April 12, 2017 CCTS is pleased to announce that Réseau Picanoc.net is now a participating service provider.
April 6, 2017 PRESS RELEASE: Failure to Disclose Vital Information Main Source of Consumer Complaints Against Telecom Companies
March 27, 2017 CCTS is pleased to announce that K2 Systems Inc. is now a participating service provider.
March 15, 2017 CCTS is pleased to announce that Lemalu Holdings Ltd, which provides service under the brand name MCSNet, is now a participating service provider.

Have a complaint?

If you would like to file a complaint, first make sure you’ve completed these steps:

Have you attempted to contact your provider and resolve the complaint?
Have you reviewed our Guide to Making a Complaint?

If you answered yes to the above, Submit a Complaint

Key Resources

Guide to Filing a Complaint
View the Guide to
Filing a Complaint
eBrochure
- View PDF eBrochure
- View HTML eBrochure
Procedural Code
- View PDF Procedural Code
- View HTML Procedural Code

Participating Providers

To view the complete list of our participating telecommunications service providers (TSPs), please click below. You can choose to visit the websites of our participating TSPs, or you may select one from the list to make a complaint about a particular provider.