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  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Mandate
      • Telecommunications mandate
      • TV complaint mandate
      • Exclusions from our mandate
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2022 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • 2019 Compliance Monitoring Report
  • Careers

What did telecom & TV customers complain about the most?

Find out in our latest data and trends analysis

2019-20 Annual Report

Over 14 years of experience resolving consumer complaints about telecom and TV services in Canada

The 2019 Compliance Monitoring Report is now available!

Learn More

Responding to the COVID-19 pandemic

We are always here to assist our customers during these difficult times. Learn more about how we're operating during this period.

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For consumers

Everything you need to submit a complaint, learn about our complaint resolution process for telecom & TV services, our Procedural Code, past Decisions and case studies.

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Codes, stats & reports

We investigate complaints using industry codes of conduct and the complaint processes set out in our Procedural Code. We report on our activities and provide in-depth analysis and industry trends.

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How to submit a complaint

If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.

1. Tell us about your problem.

2. Be prepared to work with us and your service provider.

3. Use our secure interactive questionnaire to submit your complaint.

Let's get started

100% free

Our complaint resolution service for the telecom and TV industry is completely free to all consumers.

89% resolution rate in 2019-20

Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.

400+ participating service providers

Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.

130,000+ complaints handled

Over the past 14 years we have helped consumers deal with over 130,000 complaints.

“Very happy that this service is available. I am 100% certain that my complaint would not have been resolved had it not been for an independent third party such as the CCTS!”

Internet Customer, Manitoba

In the news

January 31, 2021
Service Providers that joined the CCTS in January 2021

The CCTS is pleased to announce that CitéNet Internet, China Creek Internet Services LTD, Neotech, TNEXT Communication Inc. and Mektel Inc. are now Participating Service Providers. Customers who have not …

December 31, 2020
Service Providers that joined the CCTS in December 2020

The CCTS is pleased to announce that Lakeland Networks is now a Participating Service Provider. Customers who have not been able to resolve a dispute directly with this service provider …

November 30, 2020
CCTS releases 2019-20 Annual Report

CCTS records a 19% decrease in complaints   Ottawa (November 30, 2020) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2019-20 annual report, showing an overall …

November 30, 2020
Service Providers that joined the CCTS in November 2020

The CCTS is pleased to announce that Riondel Cable and EGC Telecom are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with these …

See All News

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  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Mandate
      • Telecommunications mandate
      • TV complaint mandate
      • Exclusions from our mandate
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2022 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • 2019 Compliance Monitoring Report
  • Careers
  • Follow us on Twitter
  • Follow us on Facebook
  • Follow us on YouTube
  • Follow us on LinkedIn
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