September 2, 2026
Extra fees should not be a barrier that prevents customers from activating, changing or cancelling their internet, phone, or TV services. To address these concerns, the Canadian Radio–television and Telecommunications …
Resolve your Phone, Internet & TV concerns with the CCTS
How to submit a complaint with us
If your telecom or TV problem is still unresolved after giving your service provider a chance to fix it, here’s how to submit a complaint with the CCTS.
1. Provide details about the problem you are experiencing with your wireless, internet, phone or TV services.
2. Use our complaint intake form to submit your complaint.
3. Be prepared to work with the CCTS and your service provider.
The benefits of working with us
100% free
Our complaint resolution service for the telecom and TV industry is completely free to all consumers.
88% resolution rate
Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.
400+ participating service providers
Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.
200,000+ complaints handled
Since 2007, we have helped consumers deal with over 200,000 complaints.
“Very helpful! I truly believe my issue would not have been resolved without the CCTS. My only concern is how many people out there do not know about the CCTS. Thank you for all your help!”
Customer who used the CCTS’ services
In the news
July 29, 2026
At the CCTS, we hear from many customers who notice that the price of their wireless, phone, TV or internet service has gone up. An unexpected increase in the price …
July 7, 2026
This notice is further to our Public notice regarding intention to terminate participation dated May 5, 2026, in which we advised the public that CCTS intended to terminate the participation …
June 10, 2026
Ottawa (June 10, 2026) – New reports published today by the Commission for Complaints for Telecom-television Services (CCTS) reveal how well wireless, internet, phone and TV service providers are complying …
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