If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.
Our complaint resolution service for the telecom and TV industry is completely free to all consumers.
Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.
Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.
Since 2007, we have helped consumers deal with over 200,000 complaints.
“The CCTS was instrumental in achieving a fair outcome in my complaint case. I believe that the CCTS is irreplaceable. ”
The Commission for Complaints for Telecom-television Services (CCTS) released its Mid-Year Report today, highlighting its continuing high rate of successfully resolving complaints received from Canadian phone, TV and internet customers, …
This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe that it is no …
This notice is further to our Public notice regarding intention to terminate participation | December 2024 dated December 2, 2024, in which we advised the public that CCTS intended to …
CCTS helps record number of customers with unresolved phone, TV and internet complaints Ottawa (January 15, 2025) – The Commission for Complaints for Telecom-television Services (CCTS) has released its 2023-24 …
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