January 8, 2019
We have recently been made aware of a telemarketing scam being committed by persons claiming to represent the Commission for Complaints for Telecom-television Services (CCTS). It has been reported to
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If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.
1. Tell us about your problem.
2. Be prepared to work with us and your service provider.
3. Use our secure online form to submit your complaint.
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Over 9 out of 10 cases are resolved in a satisfactory manner.
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Most Canadian telecom and TV service providers are required to participate in our resolution process.
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Over the past 10 years we have helped consumers deal with over 70,000 complaints.
“I tried on my own to resolve my problems for months. You resolved it in one week. I got exactly what I wanted, thank you.”
M.H.
internet customer (AB)
In the news
December 13, 2018
This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe they no longer provide
December 3, 2018
Review of CCTS Service Delivery Process and Related Technologies Issued: December 3, 2018 Response deadline: January 4, 2018 at 5 PM Eastern Submission of questions deadline: December 17, 2018 at
November 29, 2018
The CCTS is pleased to announce that Minitel Communications, High Speed Crow, Tech Happy and Managed Network Systems are now participating service providers.
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