CCTS records a 12% decrease in complaints Ottawa (May 12, 2020) – The Commission for Complaints for Telecom-television Services (CCTS) reports today in its Mid-Year Report a 12% decrease
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Everything you need to submit a complaint and to learn about our complaints process, our Procedural Code, past Decisions and success stories.Learn More
How to submit a complaint
If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.
1. Tell us about your problem.
2. Be prepared to work with us and your service provider.
3. Use our secure online form to submit your complaint.
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Over 9 out of 10 cases are resolved in a satisfactory manner.
350+ participating service providers
Most Canadian telecom and TV service providers are required to participate in our resolution process.
80,000+ complaints handled
Over the past 12 years we have helped consumers deal with over 80,000 complaints.
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