The CCTS is pleased to announce that Internet Access Solutions and Standard Broadband are now participating service providers. Customers who have not been able to resolve a dispute directly with
Service providers are required to implement CCTS resolutions
Case Study: When a service provider agrees to resolve a customer’s CCTS complaint, it must implement the resolution.Learn More
Everything you need to submit a complaint and to learn about our complaints process, our Procedural Code, past Decisions and success stories.Learn More
How to submit a complaint
If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.
1. Tell us about your problem.
2. Be prepared to work with us and your service provider.
3. Use our secure online form to submit your complaint.
Our dispute resolution service is completely free to all consumers.
92% resolution rate in 2017-18
Over 9 out of 10 cases are resolved in a satisfactory manner.
300+ participating service providers
Most Canadian telecom and TV service providers are required to participate in our resolution process.
70,000+ complaints handled
Over the past 10 years we have helped consumers deal with over 70,000 complaints.
“I tried on my own to resolve my problems for months. You resolved it in one week. I got exactly what I wanted, thank you.”
In the news
The CCTS is pleased to announce that Benoit Cablevision, Truespeed Internet, Logatel and Zoomitel are now a participating service providers.
The CCTS is pleased to announce that Sunwire is now a participating service provider.
This notice is further to our public notice dated April 17, 2019 in which we advised the public that the CCTS intended to terminate the participation of these service providers