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CCTS Mid-Year Report

What issues did consumers raise the most?

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File a complaint

We provide complaint resolution services for free to all phone, internet and TV consumers in Canada.

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Find a service provider

Telecom and TV service providers that participate in the CCTS

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Investigations Findings Library

Explore our Investigation Findings database

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Our strategic plan

2024-2029 five-year plan

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Information for consumers

We can help resolve most issues with your phone provider, cable company , TV services or internet provider.

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Participating Service Providers

Telecom and TV service providers who currently participate in our complaint resolution program.

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Codes, statistics & reports

We investigate complaints using industry codes of conduct and the complaint processes set out in our Procedural Code. We report on our activities and provide in-depth analysis and industry trends.

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Welcome to the Commission for Complaints for Telecom-television Services

How to submit a complaint to CCTS

If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.

1. Provide details about the problem you are experiencing with your wireless, internet, phone or TV services.

2. Be prepared to work with us and your service provider.

3. Use our secure interactive questionnaire to submit your complaint.

Let's get started

The benefits of working with us

100% free

Our complaint resolution service for the telecom and TV industry is completely free to all consumers.

85% resolution rate

Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.

400+ participating service providers

Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.

200,000+ complaints handled

Since 2007, we have helped consumers deal with over 200,000 complaints.

“The CCTS was instrumental in achieving a fair outcome in my complaint case. I believe that the CCTS is irreplaceable. ”

CCTS customer

In the news

April 30, 2025
Telecom and TV ombuds continues to resolve 85% of customer complaints

The Commission for Complaints for Telecom-television Services (CCTS) released its Mid-Year Report today, highlighting its continuing high rate of successfully resolving complaints received from Canadian phone, TV and internet customers, …

April 16, 2025
Public notice regarding intention to terminate participation | April 2025

This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe that it is no …

January 29, 2025
The CCTS has terminated the participation of six service providers

This notice is further to our Public notice regarding intention to terminate participation | December 2024 dated December 2, 2024, in which we advised the public that CCTS intended to …

January 15, 2025
Billing issues top surging telecom and TV complaints as Canadian consumers face rising cost of living

CCTS helps record number of customers with unresolved phone, TV and internet complaints    Ottawa (January 15, 2025) – The Commission for Complaints for Telecom-television Services (CCTS) has released its 2023-24 …

See All News

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