Bell Aliant says a major telecommunications blackout on Friday was caused by accidental cuts to major fibre optic links in Drummondville, Que. and Richibucto, N.B. According to a company spokesperson, …
The CCTS is an independent organization dedicated to resolving customer complaints about telecommunications and TV services.Learn More
Everything you need to submit a complaint and to learn about our complaints process, our Procedural Code, past Decisions and success stories.Learn More
How to submit a complaint
If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.
Tell us about your problem.
Be prepared to work with us and your service provider.
Use our secure online form to submit your complaint.
Our dispute resolution service is completely free to all consumers.
88% resolution rate since 2007
Nearly 9 out of 10 cases are resolved in a satisfactory manner.
90% of complaints concluded within 60 days
Our complaint-handling process is efficient and effective.
70,000+ complaints handled
Over the past 10 years we have helped consumers deal with over 70,000 complaints.
“I was very pleased with the results and how quickly my complaint was resolved.”
In the news
‘I just want to tell people be aware that your email address may not be your own,’ said Steve Morshead A Halifax man is facing the daunting task of going …
Telecom Ombudsman Welcomes Revisions Aimed at Improving Code Ottawa, June 15, 2017 – The Commissioner for Complaints for Telecommunications Services (CCTS) welcomes the release by the Canadian Radio-television and Telecommunications Commission …
VOIS in Violation of CRTC Order to Re-Join Telecom Ombudsman Organization Ottawa, May 30, 2017 – The Commissioner for Complaints for Telecommunications Services (CCTS) confirmed today that VOIS Inc. (VOIS) has …