CCTS at a glance

Welcome to our website!

The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services. The best way to deal with a complaint about your service is to contact the service provider and try to resolve it directly. However, sometimes that just doesn’t work out. If you need help, we are here to assist you and the service provider to get the issue resolved. If possible, we will help you reach an amicable resolution acceptable to both you and the provider. If not, we will analyze the complaint and provide our views about the merits of your complaint and the best way to sort it out. We aim to resolve disputes independently, fairly, efficiently and effectively. On this site you will be able to submit a complaint, obtain information about us and our process, and link to participating service providers as well as to other resources. You can also learn more about us, what we do, and our role in resolving your telecommunications complaints. We appreciate your feedback. If you have any comments or suggestions about our site, please send them to us at response@ccts-cprst.ca.

Latest News

  • November 24, 2016 Guidance in a Sea of Change – CCTS launches its Annual Report
  • November 15, 2016 CCTS is pleased to announce that Aol Canada Corp., which provides service under the brand names Aol Canada and Netscape, is now a participating service provider.
  • November 14, 2016 CCTS is pleased to announce that Northern Renfrew Telephone Company Ltd. (NRTC Communications), which provides service under the brand name NRTC Communications, is now a participating service provider.
  • November 7, 2016 CCTS is pleased to announce that NETTALK.COM INC., which provides service under the brand name NetTalk, is now a participating service provider.
  • November 1, 2016 CRTC Launches Regulatory Proceeding Against VOIS
  • October 27, 2016 CCTS is pleased to announce that iTel Networks Inc., which provides service under the brand name iTel Networks Inc., is now a participating service provider.
  • October 25, 2016 CCTS is pleased to announce that Xinflix Media Inc., which provides service under the brand name Xinflix, is now a participating service provider.
  • October 18, 2016 CCTS is pleased to announce that IP4B Telecom Inc., which provides service under the brand name IP4B, is now a participating service provider.
  • October 17, 2016 CCTS is pleased to announce that Groupe Negotel inc., which provides service under the brand name Negotel, is now a participating service provider.
  • October 14, 2016 CCTS is pleased to announce that Nor-Del Cablevision Ltd., which provides service under the brand name Nor-Del Cablevision, is now a participating service provider.
  • October 4, 2016 Media Release – CCTS Files Comments Regarding the Wireless Code’s Effectiveness
  • October 4, 2016 CCTS has responded to the Canadian Radio-television and Telecommunications Commission’s (CRTC) call for comments regarding the effectiveness of the Wireless Code of Conduct.
  • September 28, 2016 CCTS is pleased to announce that Nexicom Inc., which provides service under the brand name Nexicom, is now a participating service provider.
  • September 23, 2016 Consumer Alert – The Canadian Radio-television and Telecommunications Commission (CRTC) is warning Téliphone Navigata Westel Communications (TNW) customers to prepare for potential disconnection.
  • September 22, 2016 CCTS Updates Annotated Guide to CRTC Wireless Code
  • September 21, 2016 CCTS is pleased to announce that Ring Central Canada Inc., which provides service under the brand names GLIP, GLOBAL OFFICE, RINGCENTRAL, RINGCENTRAL (and design), RINGCENTRAL FAX, RINGCENTRAL OFFICE and RINGCENTRAL PROFESSIONAL, is now a participating service provider.