The CCTS is pleased to announce that Q Wave, TrappCall, and Transat Telecom are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with these service providers
Now available: 2018-19 Annual Report
Our most recent data shows a 35% increase in complaints filed by Canadians.Learn More
Everything you need to submit a complaint and to learn about our complaints process, our Procedural Code, past Decisions and success stories.Learn More
How to submit a complaint
If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.
1. Tell us about your problem.
2. Be prepared to work with us and your service provider.
3. Use our secure online form to submit your complaint.
Our dispute resolution service is completely free to all consumers.
91% resolution rate in 2018-19
Over 9 out of 10 cases are resolved in a satisfactory manner.
350+ participating service providers
Most Canadian telecom and TV service providers are required to participate in our resolution process.
80,000+ complaints handled
Over the past 12 years we have helped consumers deal with over 80,000 complaints.
“Great job and great service, thank you for your work. It is very much appreciated!”
In the news
The CCTS is pleased to announce that Internet Saguenay, Metro Loop, upTélé and WISP Online are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with these
CCTS releases latest data in Annual Report Ottawa (November 28, 2019) – The Commission for Complaints for Telecom-television Services (CCTS) reports today that it concluded its 2018-19 year having received
This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe they no longer provide