If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.
Our complaint resolution service for the telecom and TV industry is completely free to all consumers.
Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.
Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.
Over the past 14 years we have helped consumers deal with over 140,000 complaints.
“Very happy that this service is available. I am 100% certain that my complaint would not have been resolved had it not been for an independent third party such as the CCTS!”
The report identifies the compliance monitoring and enforcement activities of the organization Ottawa (August 15, 2022) –Today, the Commission for Complaints for Telecom-television Services (CCTS) published its 2021 Compliance …
9 out of 10 complaints successfully resolved despite challenges presented by pandemic Ottawa (April 4, 2022) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2021-22 …
The CCTS releases its 2020-21 Annual Report Ottawa (December 6, 2021) – The Commission for Complaints for Telecom-television Services (CCTS) reports that it accepted over 17,000 complaints between August 1, 2020 …
After repeated attempts to sign-up the service provider, MySignal.ca continues to deny their customers the right to complain to the CCTS Ottawa (August 4, 2021) – The Commission for Complaints …
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