This year, the CCTS celebrates 15 years of helping Canadians resolve their complaints about their phone, internet, and TV services, free of charge! ASL version We listen, we REALLY listen. …
Canadians can count on the CCTS!
This year, the CCTS celebrates 15 years of helping Canadians resolve their complaints about their phone, internet, and TV services, free of charge!Learn More
Everything you need to submit a complaint, learn about our complaint resolution process for telecom & TV services, our Procedural Code, past Decisions and case studies.Learn More
How to submit a complaint
If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.
1. Tell us about your problem.
2. Be prepared to work with us and your service provider.
3. Use our secure interactive questionnaire to submit your complaint.
Our complaint resolution service for the telecom and TV industry is completely free to all consumers.
88% resolution rate in 2021-22
Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.
400+ participating service providers
Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.
150,000+ complaints handled
Over the past 15 years we have helped consumers deal with over 150,000 complaints.
“Very happy that this service is available. I am 100% certain that my complaint would not have been resolved had it not been for an independent third party such as the CCTS!”
In the news
Ottawa (February 17, 2023) – On February 13, 2023, the Government of Canada finalized its telecommunications policy direction to the Canadian Radio-television and Telecommunications Commission (CRTC), placing consumer rights at the …
Ottawa (February 2, 2023) – The Commission for Complaints for Telecom-television Services (CCTS) confirmed today that service provider Net2Web Inc. (Net2Web) has failed to join the telecom complaints-handling organization, contrary …
ICA Canada wrongfully charges customer after cancellation and improperly bills customer for seeking dispute resolution Ottawa (January 24, 2023) – The Commission for Complaints for Telecom-television Services (CCTS) has issued …