CCTS releases latest data in Annual Report Ottawa (November 28, 2019) – The Commission for Complaints for Telecom-television Services (CCTS) reports today that it concluded its 2018-19 year having received
Now available: 2018-19 Annual Report
Our most recent data shows a 35% increase in complaints filed by Canadians.Learn More
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How to submit a complaint
If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.
1. Tell us about your problem.
2. Be prepared to work with us and your service provider.
3. Use our secure online form to submit your complaint.
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92% resolution rate in 2017-18
Over 9 out of 10 cases are resolved in a satisfactory manner.
300+ participating service providers
Most Canadian telecom and TV service providers are required to participate in our resolution process.
70,000+ complaints handled
Over the past 10 years we have helped consumers deal with over 70,000 complaints.
“I tried on my own to resolve my problems for months. You resolved it in one week. I got exactly what I wanted, thank you.”
In the news
This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe they no longer provide
The CCTS is pleased to announce that Suntel is now a participating service provider. Customers who have not been able to resolve a dispute directly with this service provider can
The CCTS is pleased to announce that Internet Access Solutions and Standard Broadband are now participating service providers. Customers who have not been able to resolve a dispute directly with