The CCTS is pleased to announce that Axia Connect, Valo Networks and Voyageur Internet are now Participating Service Providers. Customers who have not been able to resolve a dispute directly …
Responding to the COVID-19 pandemic
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Everything you need to submit a complaint, learn about our complaint resolution process for telecom & TV services, our Procedural Code, past Decisions and case studies.Learn More
How to submit a complaint
If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.
1. Tell us about your problem.
2. Be prepared to work with us and your service provider.
3. Use our secure interactive questionnaire to submit your complaint.
Our complaint resolution service for the telecom and TV industry is completely free to all consumers.
91% resolution rate in 2018-19
Over 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.
350+ participating service providers
Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.
80,000+ complaints handled
Over the past 13 years we have helped consumers deal with over 80,000 complaints.
“Very happy that this service is available. I am 100% certain that my complaint would not have been resolved had it not been for an independent third party such as the CCTS!”
In the news
The CCTS is pleased to announce that FibreStream Inc. is now a Participating Service Provider. Customers who have not been able to resolve a dispute directly with this service provider …
Earlier this year, the CCTS began administering the Internet Code, issued by the Canadian Radio-television and Telecommunications Commission (CRTC). As of January 31, 2020, the provisions of this mandatory code …
The CCTS is pleased to announce that Charitel is now a Participating Service Provider. Customers who have not been able to resolve a dispute directly with this service provider can …