How to submit a complaint

If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.

1. Tell us about your problem.

2. Be prepared to work with us and your service provider.

3. Use our secure online form to submit your complaint.

100% free

Our dispute resolution service is completely free to all consumers.

91% resolution rate in 2018-19

Over 9 out of 10 cases are resolved in a satisfactory manner.

350+ participating service providers

Most Canadian telecom and TV service providers are required to participate in our resolution process.

80,000+ complaints handled

Over the past 12 years we have helped consumers deal with over 80,000 complaints.

“Great job and great service, thank you for your work. It is very much appreciated!”

Wireless customer, British Columbia

In the news

April 8, 2020

During the pandemic, many telecom and television customers are having difficulty contacting their service providers. If you are one of those customers, should you file a complaint? The CCTS mandate

January 31, 2020

Effective January 31, 2020, the CCTS begins administering the new Internet Code, issued by the Canadian Radio-television and Telecommunications Commission (CRTC) in July 2019. In recent years, the CCTS has

January 31, 2020

The CCTS is pleased to announce that Total Cable Services, iTeraTEL, and POYNT360 are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with these service providers

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Our office is currently running at reduced capacity due to COVID-19. Expect some delays.More information...