During the pandemic, many telecom and television customers are having difficulty contacting their service providers. If you are one of those customers, should you file a complaint? The CCTS mandate
Responding to the COVID-19 outbreak
We are always here to assist our customers during these difficult times. Learn more about how we're responding to the spread of the virus.Learn More
Everything you need to submit a complaint and to learn about our complaints process, our Procedural Code, past Decisions and success stories.Learn More
How to submit a complaint
If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.
1. Tell us about your problem.
2. Be prepared to work with us and your service provider.
3. Use our secure online form to submit your complaint.
Our dispute resolution service is completely free to all consumers.
91% resolution rate in 2018-19
Over 9 out of 10 cases are resolved in a satisfactory manner.
350+ participating service providers
Most Canadian telecom and TV service providers are required to participate in our resolution process.
80,000+ complaints handled
Over the past 12 years we have helped consumers deal with over 80,000 complaints.
“Great job and great service, thank you for your work. It is very much appreciated!”
In the news
The CCTS is pleased to announce that NCS Network Consulting, Purple Cow Internet, IVC Communications, Télé-Fibre La Minerve, Golden Rural High Speed, Beauce Sans Fil and Oui Henri are now
Effective January 31, 2020, the CCTS begins administering the new Internet Code, issued by the Canadian Radio-television and Telecommunications Commission (CRTC) in July 2019. In recent years, the CCTS has
The CCTS is pleased to announce that Total Cable Services, iTeraTEL, and POYNT360 are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with these service providers