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  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Services Covered
      • Internet
      • Mobile and Home Phone
      • Television
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2024 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
      • Accessibility Plan
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
      • Annotated Guide to the Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • Compliance Monitoring Reports
  • Careers

Canadians can count on the CCTS!

Celebrating 15 years serving Canadians.

Learn more

Over 15 years of experience resolving consumer complaints about telecom and TV services in Canada

Wireless customer unable to make calls while travelling

Case Study

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Are service providers following the rules?

2021 Compliance Monitoring Report

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Canadians can count on the CCTS!

This year, the CCTS celebrates 15 years of helping Canadians resolve their complaints about their phone, internet, and TV services, free of charge!

Learn More

For consumers

Everything you need to submit a complaint, learn about our complaint resolution process for telecom & TV services, our Procedural Code, past Decisions and case studies.

Learn More

Codes, stats & reports

We investigate complaints using industry codes of conduct and the complaint processes set out in our Procedural Code. We report on our activities and provide in-depth analysis and industry trends.

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How to submit a complaint

If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.

1. Tell us about your problem.

2. Be prepared to work with us and your service provider.

3. Use our secure interactive questionnaire to submit your complaint.

Let's get started

100% free

Our complaint resolution service for the telecom and TV industry is completely free to all consumers.

88% resolution rate in 2021-22

Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.

400+ participating service providers

Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.

150,000+ complaints handled

Over the past 15 years we have helped consumers deal with over 150,000 complaints.

“Very happy that this service is available. I am 100% certain that my complaint would not have been resolved had it not been for an independent third party such as the CCTS!”

Internet Customer, Manitoba

In the news

March 1, 2023
Canadians can count on the CCTS!

This year, the CCTS celebrates 15 years of helping Canadians resolve their complaints about their phone, internet, and TV services, free of charge! ASL version We listen, we REALLY listen. …

February 17, 2023
ISED Telecom Policy Direction

Ottawa (February 17, 2023) – On February 13, 2023, the Government of Canada finalized its telecommunications policy direction to the Canadian Radio-television and Telecommunications Commission (CRTC), placing consumer rights at the …

February 2, 2023
Net2Web Inc. in Violation of CRTC Order to Join the CCTS

Ottawa (February 2, 2023) – The Commission for Complaints for Telecom-television Services (CCTS) confirmed today that service provider Net2Web Inc. (Net2Web) has failed to join the telecom complaints-handling organization, contrary …

January 24, 2023
CCTS Requires Uncooperative Service Provider to Compensate Customer

ICA Canada wrongfully charges customer after cancellation and improperly bills customer for seeking dispute resolution   Ottawa (January 24, 2023) – The Commission for Complaints for Telecom-television Services (CCTS) has issued …

See All News

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  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Services Covered
      • Internet
      • Mobile and Home Phone
      • Television
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2024 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
      • Accessibility Plan
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
      • Annotated Guide to the Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • Compliance Monitoring Reports
  • Careers
  • Follow us on Twitter
  • Follow us on Facebook
  • Follow us on YouTube
  • Follow us on LinkedIn
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