What information did the CCTS share at the CRTC’ Sales Practices Hearing? October 22, 2018 The CCTS was invited to provide information at the CRTC hearing on sales practices …
What goes into the handling of a complaint?
From the filing of a complaint to its conclusion, watch how disputes are handled through each step of our complaint resolution process.Learn More
Everything you need to submit a complaint and to learn about our complaints process, our Procedural Code, past Decisions and success stories.Learn More
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If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.
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Nearly 9 out of 10 cases are resolved in a satisfactory manner.
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Most Canadian telecom and TV service providers are required to participate in our resolution process.
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Over the past 10 years we have helped consumers deal with over 70,000 complaints.
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In the news
The CCTS is pleased to announce that Beanfield Metroconnect, good2GO Mobile and Pinnacle IP Solutions are now participating service providers.
Telecom service provider AllCore now in breach of CRTC rules Ottawa (September 7, 2018) – The Commission for Complaints for Telecom-television Services (CCTS) has revoked the participation of telecommunications service …
The CCTS is pleased to announce that Swiftvox and YAP are now participating service providers.