New code will help customers address woes with cable or satellite companies Ever been so mad at your cable- or satellite-TV provider that you caught yourself yelling at the television …
The CCTS is an independent organization dedicated to resolving customer complaints about telecommunications and TV services.Learn More
Everything you need to submit a complaint and to learn about our complaints process, our Procedural Code, past Decisions and success stories.Learn More
How to submit a complaint
If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.
Tell us about your problem.
Be prepared to work with us and your service provider.
Use our secure online form to submit your complaint.
Our dispute resolution service is completely free to all consumers.
88% resolution rate since 2007
Nearly 9 out of 10 cases are resolved in a satisfactory manner.
90% of complaints concluded within 60 days
Our complaint-handling process is efficient and effective.
70,000+ complaints handled
Over the past 10 years we have helped consumers deal with over 70,000 complaints.
“Great job, thanks! Very well handled and in a professional manner.”
In the news
Canada’s telecom regulator has a complaints department that now protects television subscribers When people hear the words “Canadian telecom regulator,” they typically think of the CRTC, and with good reason. …
Canada’s telecom complaints commission will start accepting subscription television complaints The Commission for Complaints for Telecom-Television Services (CCTS) will officially start accepting television complaints on September 1st, 2017. The CCTS’s …
Ottawa (August 30, 2017) – As of September 1, the mandate of the Commission for Complaints for Telecom-television Services (CCTS) is expanding to give consumers recourse for complaints about subscription …