CCTS publishes its 2017-18 Mid-Year Report Ottawa (April 10, 2018) – The Commission for Complaints for Telecom-television Services (CCTS) accepted 6,849 complaints between August 2017 and January 2018, 73% more …
Can service providers change the price of your services? Find out what you need to know about your rights, your service provider’s rights and obligations, and what you can do.Learn More
Everything you need to submit a complaint and to learn about our complaints process, our Procedural Code, past Decisions and success stories.Learn More
How to submit a complaint
If you can’t resolve a problem with your service provider, here’s how to submit a complaint with us.
Tell us about your problem.
Be prepared to work with us and your service provider.
Use our secure online form to submit your complaint.
Our dispute resolution service is completely free to all consumers.
88% resolution rate since 2007
Nearly 9 out of 10 cases are resolved in a satisfactory manner.
90% of complaints concluded within 60 days
Our complaint-handling process is efficient and effective.
70,000+ complaints handled
Over the past 10 years we have helped consumers deal with over 70,000 complaints.
“Thank you so much for your assistance. I appreciate how my issue was resolved so quickly and efficiently.”
In the news
The CCTS is pleased to announce that Mazagan Telecom, BV Communications and Netfox Communications Corp. are now participating service providers.
The answer is… it depends. Generally speaking, the prices charged by phone, internet and television service providers in Canada are not regulated by Canada’s communications regulator, the CRTC. This means …