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  • Home
  • About CCTS
    • Overview
      • Who We Are
      • A Short History
    • Services Covered
      • Internet
      • Mobile and Home Phone
      • Television
    • Participating Service Providers
      • Non-Compliant Providers
      • Compliance Monitoring
    • Mission, Vision and Values
    • Governance
      • 2024-2029 Strategic Plan
      • Regulatory and Corporate History
      • Structure and Funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 Public Awareness Survey
  • Consumers
    • Telecom and TV Complaints
      • Online Complaint Form
      • Complaint Resolution Process Explained
      • Information We Need to Help You
      • Methods of Submitting a Complaint
    • Case Studies
    • FAQ
    • Accessibility
      • Accessibility Plan
    • Resources
      • Government and Regulatory
      • Consumer Organizations
      • Other Resources
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Investigation Findings Library
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
      • Annotated Guide to the Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance Standards
      • Performance Report
      • Compliance Report Cards
  • Careers

2023-24 Annual Report

What issues did consumers raise the most?

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New resource available

CCTS launches database of Investigation Findings

Find out more

Our new strategic plan

2024-2029

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A trusted resource for Canadians

We can help resolve most issues with your phone provider, cable company , TV services or internet provider.

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Information for consumers

Access resources to file complaints, understand resolution process for telecom and TV services, and view Procedural Code, decisions, and case studies.

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Codes, statistics & reports

We investigate complaints using industry codes of conduct and the complaint processes set out in our Procedural Code. We report on our activities and provide in-depth analysis and industry trends.

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Welcome to the Commission for Complaints for Telecom-television Services

How to submit a complaint to CCTS

If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.

1. Provide details about the problem you are experiencing with your wireless, internet, phone or TV services.

2. Be prepared to work with us and your service provider.

3. Use our secure interactive questionnaire to submit your complaint.

Let's get started

The benefits of working with us

100% free

Our complaint resolution service for the telecom and TV industry is completely free to all consumers.

89% resolution rate

Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.

400+ participating service providers

Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.

190,000+ complaints handled

Since 2007, we have helped consumers deal with over 190,000 complaints.

“I felt supported in resolving the dispute with my internet provider. It was quick and done in a professional manner. Thank you for being there!”

CCTS customer

In the news

January 15, 2025
Billing issues top surging telecom and TV complaints as Canadian consumers face rising cost of living

CCTS helps record number of customers with unresolved phone, TV and internet complaints    Ottawa (January 15, 2025) – The Commission for Complaints for Telecom-television Services (CCTS) has released its 2023-24 …

December 2, 2024
Public notice regarding intention to terminate participation | December 2024

This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe it is no longer …

November 7, 2024
The CCTS has terminated the participation of seven service providers

This notice is further to our Public notice regarding intention to terminate participation | August 2024 – CCTS dated August 29, 2024, in which we advised the public that CCTS …

November 6, 2024
CCTS responds to CRTC statement about recent trends in the telecom and TV landscape

Ottawa, November 6, 2024 –  The Commission for Complaints for Telecom-television Services (CCTS) acknowledges the statement issued by the Canadian Radio-television and Telecommunications Commission (CRTC) reminding telecom and TV service providers …

See All News

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  • Home
  • About CCTS
    • Overview
      • Who We Are
      • A Short History
    • Services Covered
      • Internet
      • Mobile and Home Phone
      • Television
    • Participating Service Providers
      • Non-Compliant Providers
      • Compliance Monitoring
    • Mission, Vision and Values
    • Governance
      • 2024-2029 Strategic Plan
      • Regulatory and Corporate History
      • Structure and Funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 Public Awareness Survey
  • Consumers
    • Telecom and TV Complaints
      • Online Complaint Form
      • Complaint Resolution Process Explained
      • Information We Need to Help You
      • Methods of Submitting a Complaint
    • Case Studies
    • FAQ
    • Accessibility
      • Accessibility Plan
    • Resources
      • Government and Regulatory
      • Consumer Organizations
      • Other Resources
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Investigation Findings Library
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
      • Annotated Guide to the Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance Standards
      • Performance Report
      • Compliance Report Cards
  • Careers
  • Follow us on Twitter
  • Follow us on Facebook
  • Follow us on YouTube
  • Follow us on LinkedIn
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