CCTS at a glance
Welcome to our website!
The Commissioner for Complaints for Telecommunications Services (CCTS) is an independent organization dedicated to working with you and your telecommunications service provider (TSP) to resolve complaints relating to your telecommunications services. The best way to deal with a complaint about your service is to contact the service provider and try to resolve it directly. However, sometimes that just doesn’t work out. If you need help, we are here to assist you and the service provider to get the issue resolved. If possible, we will help you reach an amicable resolution acceptable to both you and the provider. If not, we will analyze the complaint and provide our views about the merits of your complaint and the best way to sort it out. We aim to resolve disputes independently, fairly, efficiently and effectively. On this site you will be able to submit a complaint, obtain information about us and our process, and link to participating service providers as well as to other resources. You can also learn more about us, what we do, and our role in resolving your telecommunications complaints. We appreciate your feedback. If you have any comments or suggestions about our site, please send them to us at response@ccts-cprst.ca.Latest News
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November 4th, 2014
CCTS publishes its 2013-14 Annual Report…
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September 23rd, 2014
CCTS is pleased to announce that Ilink Communications is now participating service provider…
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July 14th, 2014
CCTS is pleased to announce that Paging Network of Canada Inc., which provides service under the brand name PageNet, is now participating service provider.…
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June 25th, 2014
CCTS is pleased to announce that Softroute Corporation, which provides service under the brand name Vbuzzer, is now participating service provider.…
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May 23rd, 2014
CCTS is pleased to announce that Cinco Telecom Corp., which provides service under the brand name Orbitel, is now participating service provider.…
Key Resources
Participating Providers
To view the complete list of our participating telecommunications service providers (TSPs), please click below. You can choose to visit the websites of our participating TSPs, or you may select one from the list to make a complaint about a particular provider.
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View All Participants
Contact Us
To make a complaint, use our Online Complaint Form!
It’s fast, easy and helps to ensure that we have all of the information we need to help you resolve your complaint.
You can also contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9-8pm Eastern Time.
TTY: 1-877-782-2384
Email: response@ccts-cprst.ca
Fax: 1-877-782-2924
P.O. Box 56067 - Minto Place RO
Ottawa, ON
K1R 7Z1
