The CCTS is pleased to announce that Charitel is now a Participating Service Provider. Customers who have not been able to resolve a dispute directly with this service provider can …
Responding to the COVID-19 pandemic
We are always here to assist our customers during these difficult times. Learn more about how we're operating during this period.Learn More
Everything you need to submit a complaint, learn about our complaint resolution process for telecom & TV services, our Procedural Code, past Decisions and case studies.Learn More
How to submit a complaint
If you cannot resolve a problem with your service provider, here’s how to submit a complaint with us.
1. Tell us about your problem.
2. Be prepared to work with us and your service provider.
3. Use our secure interactive questionnaire to submit your complaint.
Our complaint resolution service for the telecom and TV industry is completely free to all consumers.
91% resolution rate in 2018-19
Over 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.
350+ participating service providers
Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.
80,000+ complaints handled
Over the past 13 years we have helped consumers deal with over 80,000 complaints.
“Great job and great service, thank you for your work. It is very much appreciated!”
In the news
The CCTS is pleased to announce that Quantum Internet Solutions and Netspectrum are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with these …
CCTS records a 12% decrease in complaints Ottawa (May 12, 2020) – The Commission for Complaints for Telecom-television Services (CCTS) reports today in its Mid-Year Report a 12% decrease …
During the pandemic, many telecom and television customers are having difficulty contacting their service providers. If you are one of those customers, should you file a complaint? The CCTS mandate …