The CCTS is committed to being responsive to the diverse needs of the public. We strive to provide all people with an equal opportunity to obtain, use and benefit from our services. Providing accessible customer service so that people with disabilities can contact us easily and use our services is one of our core values and a key principle in our Performance Standards.

We provide customer service in a way that accommodates disability-related needs and reflects the principles of independence, dignity, integration and equality of opportunity. Our policies and guidelines are modelled on Ontario’s Accessibility Standards for Customer Service.

As accessibility is a core value to the CCTS, our website is regularly monitored to ensure full accessibility. The CCTS also conducts yearly consultations with accessibility groups across Canada to determine how we can continuously improve our service delivery to better serve customers living with disabilities.


The CCTS ensures that all directors, staff, volunteers and other individuals who deal with the public or other third parties on the CCTS’ behalf, and all those who are involved in the development and approvals of the CCTS customer service policies, practices and procedures, receive training modelled on the requirements of the Accessibility Standards for Customer Service.

All employees also receive training on the AODA and Human Rights Code as it pertains to people with disabilities.

Training is provided to all individuals on an ongoing basis with respect to any changes to policies, practices and procedures governing the provision of services to people with disabilities.

Training includes strategies for the provision of services to people with disabilities, familiarity with how to interact and communicate with people of various types of disabilities and any assistive devices, what to do if a person with a disability is having difficulty in accessing the CCTS’ services, understanding of the AODA as a whole and the Integrated Accessibility Standards Regulations, and how they connect to the Human Rights Code, and CCTS’ policies, practices and procedures relating to the Accessibility for Ontarians with Disabilities Act.

Our policies and guidelines are available on request and will be provided in a way that takes into account the person’s disability.

The CCTS is committed to being responsive to the diverse needs of people with disabilities.  We therefore welcome and appreciate feedback from the public regarding the accessibility of our services.

Feedback regarding our provision of services to individuals with disabilities can be made by telephone, email, in writing, by delivering an audio recording or electronic text on diskette, by teletypewriter, or verbally in person.


Telephone:         1-888-221-1687

TTY:                      1-877-782-2384

Fax:                       1-877-782-2924

Mail:                     CCTS

                              P.O. Box 56067 Minto Place RO

                              Ottawa, ON

                              K1R 7Z1

In person:           Please use one of the methods above to schedule an appointment.

We will also strive to accommodate the needs of people with disabilities who prefer to provide feedback in another format or by different means than those listed above.

All feedback will be assessed on a case-by-case basis and responded to within a reasonable timeframe, according to the circumstances.  All complaints will be addressed promptly.