Current Opportunities

“The job is always interesting. Additionally, my peers are very friendly and it’s a great working environment.”

Team Lead, Customer Service

Job Type: Permanent, full-time.

Salary: $75,500 to $82,000 per year (depending on skills and experience) + Excellent Benefits

Are you ready to make a difference in the telecommunications landscape? At the Commission for Complaints for Telecom-television Services (CCTS), our goal is to provide impartial, fair and effective complaint

Investigator

Job Type: Permanent and Term (14 months) Positions available, Full-Time

Salary: $ 70,000 to $75,000 per year + Excellent Benefits

As an Investigator, you will play a crucial role in addressing unresolved complaints escalated by our Complaint Resolution Officers.

Talent Pool: Customer Service Representative

Job Type:  Permanent, Full-Time, with benefits

Salary: $49,500 per year + Excellent Benefits

As a Customer Service Representative, you will be the first point of contact for all customers by answering live calls and responding to written communication. You'll provide customers with information about us, our process, or the status of their complaint. 

Talent Pool: Complaints Resolution Officer

Job Type: Permanent, Full-Time

Salary: $63,000-$68,000 per year (depending on skills and experience) + Excellent Benefits

As a Complaints Resolution Officer (CRO), you will communicate with the disputing parties to identify an acceptable resolution for the complaint, based on CCTS processes while maintaining impartiality at all times.