Current Opportunities

“The job is always interesting. Additionally, my peers are very friendly and it’s a great working environment.”

Team Lead, Customer Service

Job Type: Permanent, full-time.

Salary: $75,500 to $82,000 per year (depending on skills and experience) + Excellent Benefits

Are you ready to make a difference in the telecommunications landscape? At the Commission for Complaints for Telecom-television Services (CCTS), our goal is to provide impartial, fair and effective complaint

Complaints Resolution Officer

Job Type:  Permanent and Term Positions available, Full-time

Salary: $ 64,000-$68,000 per year (depending on skills and experience) + Excellent Benefits

Are you a master communicator with next-level conflict resolution skills? As a Complaints Resolution Officer (CRO), you'll with with customers and their service providers to identify acceptable resolutions to complaints, while maintaining impartiality at all times.

Customer Service Representative

Job Type: Permanent, full-time.

Salary: $50,490 per year + Excellent Benefits

As a Customer Service Representative, you will be the first point of contact for all customers by answering live calls and responding to written communication. You will be providing customers with information about us, our process, or the status of their complaint.

Talent Pool: Customer Service Representative

Job Type:  Permanent, Full-Time, with benefits

Salary: $50,490 per year + Excellent Benefits

As a Customer Service Representative, you will be the first point of contact for all customers by answering live calls and responding to written communication. You'll provide customers with information about us, our process, or the status of their complaint. 

Talent Pool: Complaints Resolution Officer

Job Type: Permanent, Full-Time

Salary: $64,000-$68,000 per year (depending on skills and experience) + Excellent Benefits

As a Complaints Resolution Officer (CRO), you will communicate with the disputing parties to identify an acceptable resolution for the complaint, based on CCTS processes while maintaining impartiality at all times.

Quality Auditor

Job Type: Permanent, Full-time

Salary: $55,000- $60,000 per year + Excellent Benefits

The Quality Assurance team is responsible for auditing, assessing and reporting on complaint data and trends as well as conducting quality assessments to help ensure that CCTS is delivering its service in a consistent and effective manner.

Team Leader, Quality and Case Review

Job Type: Permanent, full-time.

Salary: $85,000 - $95,000 per year + Excellent Benefits

The Team Leader, Quality and Case Review is responsible for leading and supporting staff involved in quality assurance activities and the case review process.