Contact us

For general inquiries

You can contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9 am-8 pm Eastern Time. (Our office will close at 5 pm during the pandemic)

Toll-free: 1-888-221-1687
TTY: 1-877-782-2384 (temporarily out-of-service as physical offices are closed)
Fax: 1-877-782-2924
Mail: P.O. Box 56067 – Minto Place RO, Ottawa, ON  K1R 7Z1

For service providers

Telecom and TV service providers with questions about the CCTS, the sign-up process or access to the web portal can contact Stakeholder Relations at

For media inquiries

All media inquiries and interview requests can be directed to the Communications Department at 1-855-512-9783 or by email at

For career opportunities

People who have questions regarding career opportunities with the CCTS can contact Human Resources at

Subscribe to our newsletter

Be informed. Subscribe to our mailing list to know what's happening in the phone, internet, wireless and TV industry.