Contact us

For general inquiries

You can contact us to discuss your complaint or to ask us a question. Our offices are open from Monday to Friday, 9am-8pm Eastern Time.

Toll-free: 1-888-221-1687
TTY: 1-877-782-2384
Email: response@ccts-cprst.ca
Fax: 1-877-782-2924
Mail: P.O. Box 56067 – Minto Place RO, Ottawa, ON  K1R 7Z1

For service providers

Telecom and TV service providers with questions about the CCTS, the sign-up process or access to the web portal can contact the Stakeholder Engagement Officer at 1-855-697-0521 or by email at StakeholderRelations@ccts-cprst.ca

For media inquiries

All media inquiries and interview requests can be directed to the Communications Officer at 1-855-512-9783 or by email at communication@ccts-cprst.ca