June 29, 2016

CCTS Releases First Public Awareness Survey

Ottawa, June 29, 2016 – The Commissioner for Complaints for Telecommunications Services (CCTS) today released the results of its first-ever public awareness survey. Among the highlights: 20% of all respondents are …

March 17, 2016

CRTC Releases Decision on CCTS Five-Year Review

Ottawa, March17, 2016 – The Commissioner for Complaints for Telecommunications Services (CCTS) acknowledges the release this morning by the Canadian Radio-television and Telecommunications Commission’s (CRTC) of the decision in the proceeding …

March 2, 2016

CCTS issues Annotated Guide to CRTC Wireless Code

Ottawa, March 2, 2017 – The Commissioner for Complaints for Telecommunications Services (CCTS) today issued its highly anticipated annotation of the Canadian Radio-television and Telecommunications Commission’s (CRTC) Wireless Code of Conduct. …

January 8, 2016

CCTS to Administer New TV Code

CRTC assigns code to telecom ombudsman Ottawa, January 8, 2016 – The Commissioner for Complaints for Telecommunications Services (CCTS) acknowledges yesterday’s decision by the Canada Radio-Television and Telecommunications Commission (CRTC) introducing …

December 2, 2015

Making the Tough Calls CCTS launches its Annual Report

Ottawa, December 2, 2015 – The Commissioner for Complaints for Telecommunications Services (CCTS) wrapped up its 2014-15 reporting year with a 12 per cent decline in complaints – including a first-ever …

November 20, 2015

Decision issued to VOIS Inc.

Complaint #598243 – A complaint regarding unexplained charges and subsequent credit reporting done by VOIS Inc. on a customer’s account. Read Full Decision

October 22, 2015

VOIS in breach of obligations to customers and CCTS

Ottawa, October 22, 2015 – The Commissioner of Complaints for Telecommunications Services (CCTS) announced today that Alberta-based telecom service provider VOIS is in breach of its obligations to customers and CCTS. …

September 8, 2015

Decision issued to Bell Canada

Complaint #570485 – A complaint regarding incorrect charges on a Bell Canada customer’s account. Read Full Decision

September 3, 2015

Notice to Customers of Brama Telecom

Ottawa –We’ve received calls from both residential and business customers of Brama Telecom telling us that their service has been shut off without notice or explanation. Most of them say that …