January 19, 2017

Decision issued to Bell Canada

Complaint #721333 – A complaint regarding incorrect charges on a Bell Canada customer’s account. Read Full Decision

November 24, 2016

Guidance in a Sea of Change

CCTS launches its Annual Report Ottawa, November 24, 2016 – The Commissioner for Complaints for Telecommunications Services (CCTS) reported today that its 2015-16 year concluded with an 18 per cent decrease …

November 1, 2016

CRTC Launches Regulatory Proceeding Against VOIS

Ottawa, November 1, 2016 – The Canadian Radio-television and Telecommunications Commission (CRTC) announced today that it has initiated a proceeding requiring VOIS Inc. to show cause as to why it should …

October 4, 2016

CCTS Files Comments Regarding the Wireless Code’s Effectiveness

Ottawa, October 4, 2016 – The Commissioner for Complaints for Telecommunications Services (CCTS) has responded to the Canadian Radio-television and Telecommunications Commission’s (CRTC) call for comments regarding the effectiveness of the …

September 22, 2016

CCTS Updates Annotated Guide to CRTC Wireless Code

Ottawa, September 22, 2016 – The Commissioner for Complaints for Telecommunications Services (CCTS) today issued an updated annotation of the Canadian Radio-television and Telecommunications Commission’s (CRTC) Wireless Code of Conduct. At …

August 11, 2016

CCTS Terminates Participation of VOIS

Telecom Ombudsman Takes Formal Steps Against Defaulting Service Provider Ottawa, August 11, 2016 – On August 5, 2016, the Commissioner of Complaints for Telecommunications Services (CCTS) terminated the participation of VOIS …

August 5, 2016

Axsit Sold and Customer Compensated

New Owner Promises Full Compliance Ottawa, August 5, 2016 – On July 5, 2016, the Commissioner of Complaints for Telecommunications Services (CCTS) issued a media release to inform the public and Axsit’s customers …

July 18, 2016

Decision issued to Bell Canada

Complaint #651065 – A complaint regarding problems experienced by a customer after a co-user was authorized on his account. Read Full Decision

July 14, 2016

An Update Regarding Axsit

On July 5, 2016, the Commissioner of Complaints for Telecommunications Services (CCTS) issued a media release to inform the public and Axsit’s customers that this VOIP service provider is in breach of …