The CCTS Publishes its 2022 Compliance Monitoring Report   Ottawa (July 27, 2023) – Today the Commission for Complaints for Telecom-television Services (CCTS) published its 2022 Compliance Monitoring Report (CMR), …

ICA in breach of obligations to customers and ombudsman   Ottawa (May 11, 2023) – The Commission for Complaints for Telecom-television Services (CCTS) has terminated the participation of service provider ICA …

Telecom ombudsman publishes Mid-Year Report    Ottawa (April 4, 2023) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2022-23 Mid-Year Report. The report shows a 12% increase …

Ottawa (March 7, 2023)  – The Commission for Complaints for Telecom-television Services (CCTS) welcomes the Canadian Radio-television and Telecommunications Commission (CRTC) show cause proceeding regarding service provider 1174855628 Optitel Mobile Inc. (Optitel …

Ottawa (February 17, 2023) – On February 13, 2023, the Government of Canada finalized its telecommunications policy direction to the Canadian Radio-television and Telecommunications Commission (CRTC), placing consumer rights at the …

Ottawa (February 7, 2023) – The Canadian Radio-television and Telecommunications Commission (CRTC) has published a decision regarding 9319-4082 Québec Inc. (Haute-Vitesse.com). The CCTS referred the service provider to the CRTC due to …

Ottawa (February 2, 2023) – The Commission for Complaints for Telecom-television Services (CCTS) confirmed today that service provider Net2Web Inc. (Net2Web) has failed to join the telecom complaints-handling organization, contrary …

The report identifies the compliance monitoring and enforcement activities of the organization   Ottawa (August 15, 2022) –Today, the Commission for Complaints for Telecom-television Services (CCTS) published its 2021 Compliance …