Media Release

Wireless, internet, phone, and TV consumers complaints up 61%, according to latest industry ombuds report. Ottawa (April 29, 2026) – Consumer complaints about telecom and TV services have increased by 61%, …

Billing issues remain top concern for wireless, internet, TV, and phone service customers. Ottawa (January 14, 2026) – The Commission for Complaints for Telecom-television Services (CCTS) released its Annual Report today, outlining key consumer complaint data, trends, and emerging issues across Canada’s …

The Commission for Complaints for Telecom-television Services (CCTS) is pleased to announce that Josée Bidal Thibault will become its new Commissioner and Chief Executive Officer, effective January 1, 2026. This …

A new report from the Commission for Complaints for Telecom-television Services (CCTS) reveals how well service providers have fulfilled their obligations to remain in good standing with the CCTS, Canada’s …

The Commission for Complaints for Telecom-television Services (CCTS) released its Mid-Year Report today, highlighting its continuing high rate of successfully resolving complaints received from Canadian phone, TV and internet customers, …

CCTS helps record number of customers with unresolved phone, TV and internet complaints    Ottawa (January 15, 2025) – The Commission for Complaints for Telecom-television Services (CCTS) has released its 2023-24 …

Ottawa, November 6, 2024 –  The Commission for Complaints for Telecom-television Services (CCTS) acknowledges the statement issued by the Canadian Radio-television and Telecommunications Commission (CRTC) reminding telecom and TV service providers …

This is a joint news release between the Government of Yukon and the Commission for Complaints for Telecom-television Services (CCTS). This summer, Yukoners have reported ongoing poor quality cellular phone …

Ottawa (September 4, 2024) – The Commission for Complaints for Telecom-television Services (CCTS) has released its new 2024-2029 Strategic Plan, setting the direction for how the organization will approach its …