January 8, 2019
We have recently been made aware of a telemarketing scam being committed by persons claiming to represent the Commission for Complaints for Telecom-television Services (CCTS). It has been reported to … Read More
General
December 13, 2018
This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe they no longer provide … Read More
December 3, 2018
Review of CCTS Service Delivery Process and Related Technologies Issued: December 3, 2018 Response deadline: January 4, 2018 at 5 PM Eastern Submission of questions deadline: December 17, 2018 at … Read More
October 22, 2018
What information did the CCTS share at the CRTC’ Sales Practices Hearing? October 22, 2018 The CCTS was invited to provide information at the CRTC hearing on sales practices … Read More
May 24, 2018
Appointment as Public Accountant and for the Provision of External Audit and Advisory Services This RFP is intended to obtain proposals from responding firms (“respondents”) for an appointment as public … Read More
April 30, 2018
Public Statement Mr. Ramsay vs Bell court case The Commission for Complaints for Telecom-television Services (CCTS) makes the following statement regarding a recent CBC Go Public story published on April … Read More
March 22, 2018
The answer is… it depends. Generally speaking, the prices charged by phone, internet and television service providers in Canada are not regulated by Canada’s communications regulator, the CRTC. This means … Read More
February 20, 2018
How to file a complaint with the CCTS the right way Last week’s events involving a price increase from Public Mobile and the customers of its $40/4GB and $120/12 GB … Read More
January 15, 2018
Source: Erica Johnson, full story at CBC News ‘We do not believe the concerns raised represent our values or sales practices,’ Rogers says Call centre employees working for Rogers Communications … Read More
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