April 8, 2020

During the pandemic, many telecom and television customers are having difficulty contacting their service providers. If you are one of those customers, should you file a complaint? The CCTS mandate … Read More

January 31, 2020

Effective January 31, 2020, the CCTS begins administering the new Internet Code, issued by the Canadian Radio-television and Telecommunications Commission (CRTC) in July 2019. In recent years, the CCTS has … Read More

April 16, 2019

Planning for the next four years: 2019-2022 Strategic Plan Our Board of Directors and Senior Management team have spent many months conducting a strategic planning exercise in order to set … Read More

January 8, 2019

We have recently been made aware of a telemarketing scam being committed by persons claiming to represent the Commission for Complaints for Telecom-television Services (CCTS). It has been reported to … Read More

December 3, 2018

Review of CCTS Service Delivery Process and Related Technologies Issued: December 3, 2018 Response deadline: January 4, 2018 at 5 PM Eastern Submission of questions deadline: December 17, 2018 at … Read More

October 22, 2018

What information did the CCTS share at the CRTC’ Sales Practices Hearing? October 22, 2018   The CCTS was invited to provide information at the CRTC hearing on sales practices … Read More

May 24, 2018

Appointment as Public Accountant and for the Provision of External Audit and Advisory Services This RFP is intended to obtain proposals from responding firms (“respondents”) for an appointment as public … Read More

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