General

March 15, 2023

The CCTS is Canada’s national and independent organization dedicated to resolving customer complaints about phone, internet, and TV services, fairly and free of charge. This year, the CCTS celebrates 15 …

March 1, 2023

This year, the CCTS celebrates 15 years of helping Canadians resolve their complaints about their phone, internet, and TV services, free of charge! ASL version We listen, we REALLY listen. …

July 12, 2022

On Friday, July 8, there was a service outage affecting Rogers’ (Fido and Chatr) customers. Understandably, service outages are frustrating for customers. The CCTS experienced a higher than usual call …

July 21, 2020

Earlier this year, the CCTS began administering the Internet Code, issued by the Canadian Radio-television and Telecommunications Commission (CRTC). As of January 31, 2020, the provisions of this mandatory code …

January 31, 2020

Effective January 31, 2020, the CCTS begins administering the new Internet Code, issued by the Canadian Radio-television and Telecommunications Commission (CRTC) in July 2019. In recent years, the CCTS has …