General

Request for Information: Review of Process
December 3, 2018

Review of CCTS Service Delivery Process and Related Technologies Issued: December 3, 2018 Response deadline: January 4, 2018 at 5 PM Eastern Submission of questions deadline: December 17, 2018 at …

Misleading Sales Practices Hearing
October 22, 2018

What information did the CCTS share at the CRTC’ Sales Practices Hearing? October 22, 2018   The CCTS was invited to provide information at the CRTC hearing on sales practices …

Request for Proposal: Audit Services
May 24, 2018

Appointment as Public Accountant and for the Provision of External Audit and Advisory Services This RFP is intended to obtain proposals from responding firms (“respondents”) for an appointment as public …

The CCTS acknowledges customer concerns
April 30, 2018

Public Statement Mr. Ramsay vs Bell court case The Commission for Complaints for Telecom-television Services (CCTS) makes the following statement regarding a recent CBC Go Public story published on April …

Lessons from the Public Mobile price increase
February 20, 2018

How to file a complaint with the CCTS the right way Last week’s events involving a price increase from Public Mobile and the customers of its $40/4GB and $120/12 GB …