Decisions

February 18, 2021

Complaint #1084337 – A complaint about Rogers failing to honour an offer it promised to the customer for transferring multiple numbers, and failing to retain and provide proper documentation and …

January 28, 2021

Complaint #1039930A – A complaint about Comwave blocking the porting of numbers, suspending services without consent, applying an Early Cancellation Fee and continuing to bill following suspension. Read Full Decision

August 17, 2020

Complaint #992898 – A complaint about Bell Canada failing to honour a “lifetime guaranteed” price on a package for multiple services. Read Full Decision

August 13, 2018

Complaint #828033 – A complaint regarding the suspension of business wireline service for non-payment despite the customer having made the required payment on time as set out by Bell. Read …

August 8, 2018

Complaint #863651 – A complaint about BV Communications continuing to bill the customer for service after the customer transferred his service to another provider. Read Full Decision

January 19, 2017

Complaint #721333 – A complaint regarding incorrect charges on a Bell Canada customer’s account. Read Full Decision

July 18, 2016

Complaint #651065 – A complaint regarding problems experienced by a customer after a co-user was authorized on his account. Read Full Decision