July 19, 2022
On July 19, 2022, the CCTS submitted comments to the Government of Canada’s consultation about a proposed new Policy Direction to the Canadian Radio-television and Telecommunications Commission (CRTC) to address a number …
General
July 12, 2022
On Friday, July 8, there was a service outage affecting Rogers’ (Fido and Chatr) customers. Understandably, service outages are frustrating for customers. The CCTS experienced a higher than usual call …
April 4, 2022
9 out of 10 complaints successfully resolved despite challenges presented by pandemic Ottawa (April 4, 2022) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2021-22 …
July 21, 2020
Earlier this year, the CCTS began administering the Internet Code, issued by the Canadian Radio-television and Telecommunications Commission (CRTC). As of January 31, 2020, the provisions of this mandatory code …
January 31, 2020
Effective January 31, 2020, the CCTS begins administering the new Internet Code, issued by the Canadian Radio-television and Telecommunications Commission (CRTC) in July 2019. In recent years, the CCTS has …
May 10, 2019
In Broadcasting and Telecom Regulatory Policy 2016-102, the Canadian Radio-television and Telecommunications Commission (CRTC) asked the CCTS to actively monitor and encourage Participating Service Providers to comply with our participation …
April 17, 2019
This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe they no longer provide …
April 16, 2019
Planning for the next four years: 2019-2022 Strategic Plan Our Board of Directors and Senior Management team have spent many months conducting a strategic planning exercise in order to set …
December 13, 2018
This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe they no longer provide …
October 22, 2018
What information did the CCTS share at the CRTC’ Sales Practices Hearing? October 22, 2018 The CCTS was invited to provide information at the CRTC hearing on sales practices …
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