The CCTS intends to cease accepting complaints about a number of service providers: April 2019

This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe they no longer provide services that are within the CCTS’ mandate.

  1. NECC
  2. Pulse Telecom
  3. BlueTone Canada

Before doing so, the CCTS seeks public input on whether the company may still be providing in-scope telecom or television services to customers, either under the names listed below or under a new name. If so, the service provider must, as a result of regulatory requirements, continue to participate in the CCTS, which means customers can complain to the CCTS.

In the event the CCTS terminates their participation, the service providers will still be bound by certain requirements, including, abiding by the CCTS rules in respect to confidentiality and in respect to honouring any remedies that have resulted from prior complaints to the CCTS.

If you are still receiving service from one of these companies, please notify us at StakeholderRelations@ccts-cprst.ca or call 1-855-697-0521.

Subscribe to our newsletter

Be informed. Subscribe to our mailing list to know what's happening in the phone, internet, wireless and TV industry.