Participation of service provider AllCore reinstated

Ottawa (November 9, 2018) – Telecom service provider AllCore Communications has been readmitted to participation in the Commission for Complaints for Telecom-television Services (CCTS), following its expulsion in August 2018 due to non-compliance with a number of mandatory participation requirements.

The service provider, based in Hamilton, ON, has since remedied the outstanding issues, specifically, by compensating two customers who had filed complaints with the CCTS, paying outstanding CCTS fees and filing the required forms with the CCTS.

“We are glad to see that AllCore addressed these outstanding issues,” said CCTS Commissioner Howard Maker. “This is great news for AllCore’s customers, who now have access, once again, to file their unresolved complaint with the CCTS, free of charge. We are especially pleased that AllCore has complied with its obligations by compensating the two customers to whom we determined that monies were owing.”

The Canadian Radio-television and Telecommunications Commission (CRTC) requires all Canadian telecom and licensed residential TV service providers to participate in the CCTS, which offers a free, independent and impartial dispute resolution process for customers.

The expulsion of any participating service provider from the CCTS puts it in violation of the CRTC’s mandatory participation requirement.

About the CCTS

We are Canada’s national and independent organization dedicated to resolving customer complaints about telecommunications and television services, fairly and free of charge. This includes billing errors, compliance with contract terms and commitments, service delivery, credit management and collections issues. Let’s talk solutions! www.ccts-cprst.ca