January 28, 2021
Complaint #1039930A – A complaint about Comwave blocking the porting of numbers, suspending services without consent, applying an Early Cancellation Fee and continuing to bill following suspension. Read Full Decision
News
Interesting and important news relating to our organization and the telecommunications and television service industry.
December 31, 2020
The CCTS is pleased to announce that Lakeland Networks is now a Participating Service Provider. Customers who have not been able to resolve a dispute directly with this service provider …
November 30, 2020
The CCTS is pleased to announce that Riondel Cable and EGC Telecom are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with these …
November 30, 2020
CCTS records a 19% decrease in complaints Ottawa (November 30, 2020) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2019-20 annual report, showing an overall …
November 2, 2020
This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe they no longer provide …
October 31, 2020
The CCTS is pleased to announce that Airnet Wireless is now a Participating Service Provider. Customers who have not been able to resolve a dispute directly with this service provider …
September 30, 2020
The CCTS is pleased to announce that Axia Connect, Valo Networks and Voyageur Internet are now Participating Service Providers. Customers who have not been able to resolve a dispute directly …
August 17, 2020
Complaint #992898 – A complaint about Bell Canada failing to honour a “lifetime guaranteed” price on a package for multiple services. Read Full Decision
July 31, 2020
The CCTS is pleased to announce that FibreStream Inc. is now a Participating Service Provider. Customers who have not been able to resolve a dispute directly with this service provider …
July 21, 2020
Earlier this year, the CCTS began administering the Internet Code, issued by the Canadian Radio-television and Telecommunications Commission (CRTC). As of January 31, 2020, the provisions of this mandatory code …
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