News

Interesting and important news relating to our organization and the telecommunications and television service industry.

CRTC Updates Wireless Code of Conduct
June 15, 2017

Telecom Ombudsman Welcomes Revisions Aimed at Improving Code Ottawa, June 15, 2017 – The Commissioner for Complaints for Telecommunications Services (CCTS) welcomes the release by the Canadian Radio-television and Telecommunications Commission …

CCTS Announces VOIS Has Failed to Re-Join CCTS
May 30, 2017

VOIS in Violation of CRTC Order to Re-Join Telecom Ombudsman Organization Ottawa, May 30, 2017 – The Commissioner for Complaints for Telecommunications Services (CCTS) confirmed today that VOIS Inc. (VOIS) has …

CRTC Orders VOIS to Re-Join CCTS
April 28, 2017

Telecom Ombudsman Anticipates Return of Defaulting Service Provider Ottawa, April 28, 2017 – In August 2016, the Commissioner for Complaints for Telecommunications Services (CCTS) terminated the participation of VOIS in its …

Guidance in a Sea of Change
November 24, 2016

CCTS launches its Annual Report Ottawa, November 24, 2016 – The Commissioner for Complaints for Telecommunications Services (CCTS) reported today that its 2015-16 year concluded with an 18 per cent decrease …

CRTC Launches Regulatory Proceeding Against VOIS
November 1, 2016

Ottawa, November 1, 2016 – The Canadian Radio-television and Telecommunications Commission (CRTC) announced today that it has initiated a proceeding requiring VOIS Inc. to show cause as to why it should …

CCTS Files Comments Regarding the Wireless Code’s Effectiveness
October 4, 2016

Ottawa, October 4, 2016 – The Commissioner for Complaints for Telecommunications Services (CCTS) has responded to the Canadian Radio-television and Telecommunications Commission’s (CRTC) call for comments regarding the effectiveness of the …

CCTS Updates Annotated Guide to CRTC Wireless Code
September 22, 2016

Ottawa, September 22, 2016 – The Commissioner for Complaints for Telecommunications Services (CCTS) today issued an updated annotation of the Canadian Radio-television and Telecommunications Commission’s (CRTC) Wireless Code of Conduct. At …

CCTS Terminates Participation of VOIS
August 11, 2016

Telecom Ombudsman Takes Formal Steps Against Defaulting Service Provider Ottawa, August 11, 2016 – On August 5, 2016, the Commissioner of Complaints for Telecommunications Services (CCTS) terminated the participation of VOIS …

Axsit Sold and Customer Compensated
August 5, 2016

New Owner Promises Full Compliance Ottawa, August 5, 2016 – On July 5, 2016, the Commissioner of Complaints for Telecommunications Services (CCTS) issued a media release to inform the public and Axsit’s customers …