November 30, 2020

CCTS records a 19% decrease in complaints   Ottawa (November 30, 2020) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2019-20 annual report, showing an overall …

August 17, 2020

Complaint #992898 – A complaint about Bell Canada failing to honour a “lifetime guaranteed” price on a package for multiple services. Read Full Decision

July 31, 2020

The CCTS is pleased to announce that FibreStream Inc. is now a Participating Service Provider. Customers who have not been able to resolve a dispute directly with this service provider …

July 21, 2020

Earlier this year, the CCTS began administering the Internet Code, issued by the Canadian Radio-television and Telecommunications Commission (CRTC). As of January 31, 2020, the provisions of this mandatory code …

May 31, 2020

The CCTS is pleased to announce that Quantum Internet Solutions and Netspectrum are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with these …