August 17, 2020

Decision issued to Bell Canada  

Complaint #992898 – A complaint about Bell Canada failing to honour a “lifetime guaranteed” price on a package for multiple services. Read Full Decision

July 31, 2020

Service Providers that joined the CCTS in July 2020

The CCTS is pleased to announce that FibreStream Inc. is now a Participating Service Provider. Customers who have not been able to resolve a dispute directly with this service provider …

July 21, 2020

CCTS confirms first breach of Internet Code

Earlier this year, the CCTS began administering the Internet Code, issued by the Canadian Radio-television and Telecommunications Commission (CRTC). As of January 31, 2020, the provisions of this mandatory code …

May 31, 2020

Service Providers that joined the CCTS in May 2020

The CCTS is pleased to announce that Quantum Internet Solutions and Netspectrum are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with these …

May 12, 2020

Decrease in Telecom & TV Customer Complaints: Report

CCTS records a 12% decrease in complaints   Ottawa (May 12, 2020) – The Commission for Complaints for Telecom-television Services (CCTS) reports today in its Mid-Year Report a 12% decrease …

March 31, 2020

Service Providers that joined the CCTS in March 2020

The CCTS is pleased to announce that RTC Havre-Saint-Pierre, eTor Networks and Redbox Wireless are now Participating Service Providers. Customers who have not been able to resolve a dispute directly …