March 15, 2023
The CCTS is Canada’s national and independent organization dedicated to resolving customer complaints about phone, internet, and TV services, fairly and free of charge. This year, the CCTS celebrates 15 …
News
Interesting and important news relating to our organization and the telecommunications and television service industry.
March 7, 2023
Ottawa (March 7, 2023) – The Commission for Complaints for Telecom-television Services (CCTS) welcomes the Canadian Radio-television and Telecommunications Commission (CRTC) show cause proceeding regarding service provider 1174855628 Optitel Mobile Inc. (Optitel …
March 1, 2023
This year, the CCTS celebrates 15 years of helping Canadians resolve their complaints about their phone, internet, and TV services, free of charge! ASL version We listen, we REALLY listen. …
February 17, 2023
Ottawa (February 17, 2023) – On February 13, 2023, the Government of Canada finalized its telecommunications policy direction to the Canadian Radio-television and Telecommunications Commission (CRTC), placing consumer rights at the …
February 7, 2023
Ottawa (February 7, 2023) – The Canadian Radio-television and Telecommunications Commission (CRTC) has published a decision regarding 9319-4082 Québec Inc. (Haute-Vitesse.com). The CCTS referred the service provider to the CRTC due to …
February 2, 2023
Ottawa (February 2, 2023) – The Commission for Complaints for Telecom-television Services (CCTS) confirmed today that service provider Net2Web Inc. (Net2Web) has failed to join the telecom complaints-handling organization, contrary …
January 24, 2023
ICA Canada wrongfully charges customer after cancellation and improperly bills customer for seeking dispute resolution Ottawa (January 24, 2023) – The Commission for Complaints for Telecom-television Services (CCTS) has issued …
December 9, 2022
Ottawa (December 9, 2022) – The Commission for Complaints for Telecom-television Services (“CCTS”) welcomes the Canadian Radio-television and Telecommunications Commission (CRTC) decision ordering service provider Net2Web Inc. (“Net2Web”) to join …
November 30, 2022
Ottawa (November 30, 2022) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2021-22 annual report. Between August 1, 2021 and July 31, 2022, the CCTS accepted …
September 14, 2022
This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe they no longer provide …
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