July 22, 2021

CCTS Terminates Participation of SkyChoice for Non-compliance

Telecom-television ombudsman takes formal steps against non-compliant service provider   Ottawa (July 22, 2021) – The Commission for Complaints for Telecom-television Services (CCTS) terminated the participation of service provider SkyChoice …

June 21, 2021

Introducing the Annotated Guide to the Procedural Code

Breaking down the CCTS Procedural Code for our Stakeholders   Ottawa (June 21, 2021) – The Commission for Complaints for Telecom-television Services (CCTS) today released the Annotated Guide to the …

March 29, 2021

Increase in Telecom & TV Customer Complaints: Report

9 out of 10 complaints resolved during pandemic Ottawa (March 29, 2021) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2020-21 Mid-Year Report, showing a 6% …

February 18, 2021

Decision issued to Rogers Communications

Complaint #1084337 – A complaint about Rogers failing to honour an offer it promised to the customer for transferring multiple numbers, and failing to retain and provide proper documentation and …

January 31, 2021

Service Providers that joined the CCTS in January 2021

The CCTS is pleased to announce that CitéNet Internet, China Creek Internet Services LTD, Neotech, TNEXT Communication Inc. and Mektel Inc. are now Participating Service Providers. Customers who have not …

January 28, 2021

Decision issued to Comwave Network Inc.

Complaint #1039930A – A complaint about Comwave blocking the porting of numbers, suspending services without consent, applying an Early Cancellation Fee and continuing to bill following suspension. Read Full Decision