September 30, 2020
The CCTS is pleased to announce that Axia Connect, Valo Networks and Voyageur Internet are now Participating Service Providers. Customers who have not been able to resolve a dispute directly …
News
Interesting and important news relating to our organization and the telecommunications and television service industry.
August 17, 2020
Complaint #992898 – A complaint about Bell Canada failing to honour a “lifetime guaranteed” price on a package for multiple services. Read Full Decision
July 31, 2020
The CCTS is pleased to announce that FibreStream Inc. is now a Participating Service Provider. Customers who have not been able to resolve a dispute directly with this service provider …
July 21, 2020
Earlier this year, the CCTS began administering the Internet Code, issued by the Canadian Radio-television and Telecommunications Commission (CRTC). As of January 31, 2020, the provisions of this mandatory code …
June 30, 2020
The CCTS is pleased to announce that Charitel is now a Participating Service Provider. Customers who have not been able to resolve a dispute directly with this service provider can …
May 31, 2020
The CCTS is pleased to announce that Quantum Internet Solutions and Netspectrum are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with these …
May 12, 2020
CCTS records a 12% decrease in complaints Ottawa (May 12, 2020) – The Commission for Complaints for Telecom-television Services (CCTS) reports today in its Mid-Year Report a 12% decrease …
March 31, 2020
The CCTS is pleased to announce that RTC Havre-Saint-Pierre, eTor Networks and Redbox Wireless are now Participating Service Providers. Customers who have not been able to resolve a dispute directly …
March 24, 2020
Complaint #1011644 – A complaint about ICA Canada On-Line continuing to bill a customer following the cancellation of services. Read Full Decision
February 28, 2020
The CCTS is pleased to announce that NCS Network Consulting, Purple Cow Internet, IVC Communications, Télé-Fibre La Minerve, Golden Rural High Speed, Beauce Sans Fil and Oui Henri are now …
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