March 1, 2023
This year, the CCTS celebrates 15 years of helping Canadians resolve their complaints about their phone, internet, and TV services, free of charge! ASL version We listen, we REALLY …
News
Interesting and important news relating to our organization and the telecommunications and television service industry.
February 17, 2023
Ottawa (February 17, 2023) – On February 13, 2023, the Government of Canada finalized its telecommunications policy direction to the Canadian Radio-television and Telecommunications Commission (CRTC), placing consumer rights at the …
February 7, 2023
Ottawa (February 7, 2023) – The Canadian Radio-television and Telecommunications Commission (CRTC) has published a decision regarding 9319-4082 Québec Inc. (Haute-Vitesse.com). The CCTS referred the service provider to the CRTC due to …
February 2, 2023
Ottawa (February 2, 2023) – The Commission for Complaints for Telecom-television Services (CCTS) confirmed today that service provider Net2Web Inc. (Net2Web) has failed to join the telecom complaints-handling organization, contrary …
December 9, 2022
Ottawa (December 9, 2022) – The Commission for Complaints for Telecom-television Services (“CCTS”) welcomes the Canadian Radio-television and Telecommunications Commission (CRTC) decision ordering service provider Net2Web Inc. (“Net2Web”) to join …
November 30, 2022
Ottawa (November 30, 2022) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2021-22 annual report. Between August 1, 2021 and July 31, 2022, the CCTS accepted …
September 14, 2022
This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe they no longer provide …
August 15, 2022
The report identifies the compliance monitoring and enforcement activities of the organization Ottawa (August 15, 2022) –Today, the Commission for Complaints for Telecom-television Services (CCTS) published its 2021 Compliance …
July 19, 2022
On July 19, 2022, the CCTS submitted comments to the Government of Canada’s consultation about a proposed new Policy Direction to the Canadian Radio-television and Telecommunications Commission (CRTC) to address a number …
July 12, 2022
On Friday, July 8, there was a service outage affecting Rogers’ (Fido and Chatr) customers. Understandably, service outages are frustrating for customers. The CCTS experienced a higher than usual call …
Start a Live Chat