News

Interesting and important news relating to our organization and the telecommunications and television service industry.

An Update Regarding Axsit
July 14, 2016

On July 5, 2016, the Commissioner of Complaints for Telecommunications Services (CCTS) issued a media release to inform the public and Axsit’s customers that this VOIP service provider is in breach of …

Axsit in breach of obligations to customers
July 5, 2016

Ottawa, July 5, 2016 – The Commissioner of Complaints for Telecommunications Services (CCTS) announced today that Axsit, a telecom service provider based in Mississauga, Ontario, is in breach of its obligations …

CCTS Releases First Public Awareness Survey
June 29, 2016

Ottawa, June 29, 2016 – The Commissioner for Complaints for Telecommunications Services (CCTS) today released the results of its first-ever public awareness survey. Among the highlights: 20% of all respondents are …

CRTC Releases Decision on CCTS Five-Year Review
March 17, 2016

Ottawa, March17, 2016 – The Commissioner for Complaints for Telecommunications Services (CCTS) acknowledges the release this morning by the Canadian Radio-television and Telecommunications Commission’s (CRTC) of the decision in the proceeding …

CCTS issues Annotated Guide to CRTC Wireless Code
March 2, 2016

Ottawa, March 2, 2017 – The Commissioner for Complaints for Telecommunications Services (CCTS) today issued its highly anticipated annotation of the Canadian Radio-television and Telecommunications Commission’s (CRTC) Wireless Code of Conduct. …

CCTS to Administer New TV Code
January 8, 2016

CRTC assigns code to telecom ombudsman Ottawa, January 8, 2016 – The Commissioner for Complaints for Telecommunications Services (CCTS) acknowledges yesterday’s decision by the Canada Radio-Television and Telecommunications Commission (CRTC) introducing …

Making the Tough Calls CCTS launches its Annual Report
December 2, 2015

Ottawa, December 2, 2015 – The Commissioner for Complaints for Telecommunications Services (CCTS) wrapped up its 2014-15 reporting year with a 12 per cent decline in complaints – including a first-ever …

VOIS in breach of obligations to customers and CCTS
October 22, 2015

Ottawa, October 22, 2015 – The Commissioner of Complaints for Telecommunications Services (CCTS) announced today that Alberta-based telecom service provider VOIS is in breach of its obligations to customers and CCTS. …