November 30, 2022
Ottawa (November 30, 2022) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2021-22 annual report. Between August 1, 2021 and July 31, 2022, the CCTS accepted …
News
Interesting and important news relating to our organization and the telecommunications and television service industry.
September 14, 2022
This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe they no longer provide …
August 15, 2022
The report identifies the compliance monitoring and enforcement activities of the organization Ottawa (August 15, 2022) –Today, the Commission for Complaints for Telecom-television Services (CCTS) published its 2021 Compliance …
July 19, 2022
On July 19, 2022, the CCTS submitted comments to the Government of Canada’s consultation about a proposed new Policy Direction to the Canadian Radio-television and Telecommunications Commission (CRTC) to address a number …
July 12, 2022
On Friday, July 8, there was a service outage affecting Rogers’ (Fido and Chatr) customers. Understandably, service outages are frustrating for customers. The CCTS experienced a higher than usual call …
April 8, 2022
Telecom-television ombudsman takes formal steps against non-compliant service provider for repeatedly failing to pay CCTS fees Ottawa (April 8, 2022) – The Commission for Complaints for Telecom-television Services (“CCTS”) …
April 4, 2022
9 out of 10 complaints successfully resolved despite challenges presented by pandemic Ottawa (April 4, 2022) – Today, the Commission for Complaints for Telecom-television Services (CCTS) released its 2021-22 …
December 6, 2021
The CCTS releases its 2020-21 Annual Report Ottawa (December 6, 2021) – The Commission for Complaints for Telecom-television Services (CCTS) reports that it accepted over 17,000 complaints between August 1, 2020 …
August 4, 2021
After repeated attempts to sign-up the service provider, MySignal.ca continues to deny their customers the right to complain to the CCTS Ottawa (August 4, 2021) – The Commission for Complaints …
July 29, 2021
The report identifies the compliance monitoring and enforcement activities of the organization Ottawa (July 29, 2021) – Today, the Commission for Complaints for Telecom-television Services (CCTS) published its 2020 …
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