CRTC Finds Former Internet Service Provider in Violation of Telecom Act for Failing to Participate in the CCTS

Ottawa (February 7, 2023) – The Canadian Radio-television and Telecommunications Commission (CRTC) has published a decision regarding 9319-4082 Québec Inc. ( The CCTS referred the service provider to the CRTC due to the business’ failure to join the CCTS.

The CRTC found that 9319-4082 Québec Inc. ( violated the Telecom Act for failing to become a participant in the CCTS from June 2021 to its dissolution in February 2022. The CRTC also found Martin Moses, the company’s director, personally liable for the company’s violation. The CRTC noted that it could take this into consideration in the future if Moses becomes a director of different telecom service provider and if that service provider is found in contravention of the Telecom Act. The CRTC confirmed that 9319-4082 Québec Inc. ( has dissolved and is no longer providing services within the scope of the CCTS, as of February 2022. Therefore, bringing the closed business into compliance is no longer an option or objective.

Background: In December 2020, the CCTS received an in-scope customer complaint about 9319-4082 Québec Inc. ( The CCTS informed the provider about its regulatory obligation to join the CCTS as the designated ombudsman for handing telecom and TV complaints in Canada. The CCTS made repeated attempts to sign up the service provider without success. In June 2021, the CCTS referred the matter to the CRTC for further action and the CRTC held a public proceeding.

CCTS Participation Requirement: Participating in the CCTS is a regulatory requirement imposed on service providers by the CRTC as the industry regulator. This requirement exists so that the customers of service providers have recourse to an independent complaint-handling mechanism in the event of a dispute with their provider. When a service provider is not already a participant of the CCTS, there are two circumstances which trigger the regulatory requirement to sign up: when a telecom customer complains; or when licensed TV service providers and their affiliates are mandated to do so by the CRTC.

About the CCTS

The CCTS is Canada’s national and independent organization dedicated to resolving customer complaints about telecommunications and television services, fairly and free of charge. This year, the CCTS celebrates 15 years of helping Canadians. To date, we have handled over 150,000 complaints – most resolved within 30 days.

Customers are encouraged to reach out to us for help if they are unable to resolve a dispute with their service provider. Let’s talk solutions!