August 5, 2016

Axsit Sold and Customer Compensated

New Owner Promises Full Compliance Ottawa, August 5, 2016 – On July 5, 2016, the Commissioner of Complaints for Telecommunications Services (CCTS) issued a media release to inform the public and Axsit’s customers …

July 14, 2016

An Update Regarding Axsit

On July 5, 2016, the Commissioner of Complaints for Telecommunications Services (CCTS) issued a media release to inform the public and Axsit’s customers that this VOIP service provider is in breach of …

July 5, 2016

Axsit in breach of obligations to customers

Ottawa, July 5, 2016 – The Commissioner of Complaints for Telecommunications Services (CCTS) announced today that Axsit, a telecom service provider based in Mississauga, Ontario, is in breach of its obligations …

June 29, 2016

CCTS Releases First Public Awareness Survey

Ottawa, June 29, 2016 – The Commissioner for Complaints for Telecommunications Services (CCTS) today released the results of its first-ever public awareness survey. Among the highlights: 20% of all respondents are …

March 17, 2016

CRTC Releases Decision on CCTS Five-Year Review

Ottawa, March17, 2016 – The Commissioner for Complaints for Telecommunications Services (CCTS) acknowledges the release this morning by the Canadian Radio-television and Telecommunications Commission’s (CRTC) of the decision in the proceeding …

March 2, 2016

CCTS issues Annotated Guide to CRTC Wireless Code

Ottawa, March 2, 2017 – The Commissioner for Complaints for Telecommunications Services (CCTS) today issued its highly anticipated annotation of the Canadian Radio-television and Telecommunications Commission’s (CRTC) Wireless Code of Conduct. …

January 8, 2016

CCTS to Administer New TV Code

CRTC assigns code to telecom ombudsman Ottawa, January 8, 2016 – The Commissioner for Complaints for Telecommunications Services (CCTS) acknowledges yesterday’s decision by the Canada Radio-Television and Telecommunications Commission (CRTC) introducing …

December 2, 2015

Making the Tough Calls CCTS launches its Annual Report

Ottawa, December 2, 2015 – The Commissioner for Complaints for Telecommunications Services (CCTS) wrapped up its 2014-15 reporting year with a 12 per cent decline in complaints – including a first-ever …