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  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Mandate
      • Telecommunications mandate
      • TV complaint mandate
      • Exclusions from our mandate
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2022 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • 2019 Compliance Monitoring Report
  • Careers

For consumers

  • Home
  • For consumers
  • Resources

In addition to the CCTS, there are a variety of other resources available if you need information about Canadian telecommunications or broadcasting services. These resources fall into three categories:

Government and regulatory

Canadian Radio-television and Telecommunications Commission (CRTC) The CRTC regulates Canada’s telecommunications and broadcasting systems. Its mandate is to ensure that both the telecommunications and broadcasting systems serve the interests of

Read More

Consumer organizations

ARCH Disability Law Centre ARCH Disability Law Centre is a specialty legal aid clinic serving the province of Ontario and is dedicated to defending and advancing the equality rights of

Read More

Other

Ad Standards Ad Standards helps to ensure the integrity and viability of advertising through industry self-regulation. It also administers the Canadian Code of Advertising Standards. This code sets the criteria

Read More

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  • Home
  • About CCTS
    • Overview
      • Who we are
      • A short history
    • Mandate
      • Telecommunications mandate
      • TV complaint mandate
      • Exclusions from our mandate
    • Participating Service Providers
      • Non-compliant providers
      • Compliance monitoring
    • Mission, vision and values
    • Governance
      • 2019-2022 Strategic Plan
      • Regulatory and corporate history
      • Structure and funding
      • Board of Directors
      • CCTS By-law
    • Developing Public Awareness of the CCTS
      • 2016 public awareness survey
  • Consumers
    • Complaints
      • File a complaint
      • Complaint resolution process explained
      • Information we need to help you
      • Methods of submitting a complaint
      • Decisions
    • Case Studies
    • FAQ
    • Accessibility
    • Resources
      • Government and regulatory
      • Consumer organizations
      • Other
  • News
  • Codes, Stats & Reports
    • Tracking Code Breaches
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance standards
      • Performance Report
      • 2019 Compliance Monitoring Report
  • Careers
  • Follow us on Twitter
  • Follow us on Facebook
  • Follow us on YouTube
  • Follow us on LinkedIn
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