For consumers

Staying connected should be simple. Start here to get more information about the CCTS and our free, unbiased dispute resolution for your unresolved phone, TV and internet service issues. The CCTS can help resolve problems quickly and fairly.

Submit a Complaint

Telecom and TV Complaints

Our resolution process starts after you’ve tried to work with your service provider to resolve an issue but were unable to find a solution.

How we can help

If a concern remains unresolved with your provider, consumers can turn to the CCTS.

Accessibility

Accessibility is, in part, about removing barriers so that everyone can participate equally, whether they have a permanent disability, a temporary condition, or a situational challenge.

Other Ways to Get Help

Find an organization that can support you with issues that are outside of the CCTS’ mandate.

Consumer Organizations

The CCTS works with several Canadian consumer organizations to promote a dynamic, inclusive space to discuss consumer needs across the Canadian telecom and TV landscape.

Frequently asked questions

Here are some frequently asked questions about the CCTS and our services.