Who we are

We invite you to learn more about the people who bring their expertise and experience to CCTS.


Howard Maker was appointed Canada’s first Commissioner for Complaints for Telecommunications Services in August 2008. He is a graduate of the University of Toronto and Osgoode Hall Law School, and was called to the Ontario Bar in 1985.

In addition to many years of legal and regulatory experience, Howard brings to the role his specialized expertise in investigations and complaint-handling. He conducted investigations and managed investigators at the Law Society of Upper Canada, and thereafter was appointed the Director of Investigations at the College of Physicians and Surgeons of Ontario.

Howard subsequently joined the Ombudsman for Banking Services and Investments, where as Senior Deputy Ombudsman he led the division of the organization responsible for investigating investment complaints.

Howard has guided CCTS through its growth from a small start-up with uncertain prospects to an important participant in the Canadian telecom sector. This process is now being replicated in the TV sector too.

Howard represents CCTS regularly at CRTC proceedings, in which CCTS is an active participant. CCTS administers three CRTC-developed industry codes of practice.

Through regular media and public appearances, Howard ensures that CCTS’ public reporting of industry issues drives improvement in consumer-related business practices.

CCTS staff

CCTS employees bring diverse backgrounds and experience to their work. They have worked with consumer associations and regulators, in the telecommunications industry and some are lawyers.

Organizational Chart

Organisational Chart of CCTS Staff.