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News
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News

Interesting and important news relating to our organization and the telecommunications and television service industry.

April 30, 2025

Telecom and TV ombuds continues to resolve 85% of customer complaints

The Commission for Complaints for Telecom-television Services (CCTS) released its Mid-Year Report today, highlighting its continuing high rate of successfully resolving complaints received from Canadian phone, TV and internet customers, …

April 16, 2025

Public notice regarding intention to terminate participation | April 2025

This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe that it is no …

January 29, 2025

The CCTS has terminated the participation of six service providers

This notice is further to our Public notice regarding intention to terminate participation | December 2024 dated December 2, 2024, in which we advised the public that CCTS intended to …

January 15, 2025

Billing issues top surging telecom and TV complaints as Canadian consumers face rising cost of living

CCTS helps record number of customers with unresolved phone, TV and internet complaints    Ottawa (January 15, 2025) – The Commission for Complaints for Telecom-television Services (CCTS) has released its 2023-24 …

December 2, 2024

Public notice regarding intention to terminate participation | December 2024

This notice is to inform the public that the CCTS intends to terminate the participation of the following service providers because there is reason to believe it is no longer …

November 7, 2024

The CCTS has terminated the participation of seven service providers

This notice is further to our Public notice regarding intention to terminate participation | August 2024 – CCTS dated August 29, 2024, in which we advised the public that CCTS …

November 6, 2024

CCTS responds to CRTC statement about recent trends in the telecom and TV landscape

Ottawa, November 6, 2024 –  The Commission for Complaints for Telecom-television Services (CCTS) acknowledges the statement issued by the Canadian Radio-television and Telecommunications Commission (CRTC) reminding telecom and TV service providers …

October 10, 2024

The CCTS launches new database of Investigation Findings

Ottawa (October 10, 2024) – In recognition of Ombuds Day, which celebrates ombuds services and their work to resolve complaints in a fair and impartial manner, the Commission for Complaints …

October 8, 2024

Yukon government working with the Commission for Complaints for Telecom-Television Services

This is a joint news release between the Government of Yukon and the Commission for Complaints for Telecom-television Services (CCTS). This summer, Yukoners have reported ongoing poor quality cellular phone …

September 4, 2024

The CCTS releases new five-year Strategic Plan and charts path forward

Ottawa (September 4, 2024) – The Commission for Complaints for Telecom-television Services (CCTS) has released its new 2024-2029 Strategic Plan, setting the direction for how the organization will approach its …

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