CCTS proposed as TV service ombudsman

Wireless Code expertise positions organization for new role

Ottawa, March 26, 2015 – The Commissioner for Complaints for Telecommunications Services (CCTS) welcomes today’s proposal by the Canadian Radio-television and Telecommunications Commission (CRTC) that CCTS deal with complaints from consumers of television services and administer a code of conduct for the industry.

“The CRTC’s proposal that we apply our expertise to this new role is an expression of its continued confidence in our organization,” said CCTS Commissioner and CEO Howard Maker. “We welcome today’s announcement.”

During last year’s Let’s Talk TV proceedings, the CRTC suggested the possibility of a code of conduct for companies involved in television broadcast distribution, similar to the Wireless Code. They also suggested the appointment of an industry ombudsman to administer the code and accept public complaints. CCTS told the Commission that if it decided to create an ombudsman, CCTS would be prepared to accept that mandate.


About the Commissioner for Complaints for Telecommunications Services (CCTS) Since July 2007, CCTS has provided consumers with an independent and impartial mechanism for the resolution of complaints about deregulated local and long distance telephone services, as well as wireless service and internet access. This includes billing errors, compliance with contract terms and commitments, service delivery, credit management and collections issues. Visit our website at To schedule an interview with the Commissioner, or for more information, please contact:   Paul Carlucci – Communications Officer Commissioner for Complaints for Telecommunications Services (CCTS) Email: Toll free: 1-855-512-9783 Twitter: @ccts_cprst