Complaint Handling

Introduction

This resource was developed to make it easier for you, the Participating Service Provider (PSP), to meet the requirements of the CCTS Procedural Code and to handle your complaints efficiently. We will provide you with an in-depth understanding of our complaint handling operations and explain the responsibilities of all parties involved, including what you can expect from us, what we will need from you, and what we both should expect from the customer. We also provide you with a step-by-step guide for each stage of the complaint handling process.