Current Opportunities

“The job is always interesting. Additionally, my peers are very friendly and it’s a great working environment.”

Team Leader, Investigations

Job Type: Permanent, Full-Time

Salary: $80,000- $85,000 per year + Excellent Benefits

As the Team Leader, Investigations, you are integral to the culture and smooth functioning of our Conciliation and Investigations department. You are responsible for the hands-on leadership and support of a team of Complaints Resolution Officers (CRO) and Investigators.

Bilingual Customer Service Representative

Job Type: Permanent, full-time.

Salary: $50,490 per year + Excellent Benefits

As a Customer Service Representative, you will be the first point of contact for all customers by answering live calls and responding to written communication. You will be providing customers with information about us, our process, or the status of their complaint.

Talent Pool: Customer Service Representative

Job Type:  Permanent, Full-Time, with benefits

Salary: $50,490 per year + Excellent Benefits

As a Customer Service Representative, you will be the first point of contact for all customers by answering live calls and responding to written communication. You'll provide customers with information about us, our process, or the status of their complaint. 

Talent Pool: Complaints Resolution Officer

Job Type: Permanent, Full-Time

Salary: $64,000-$68,000 per year (depending on skills and experience) + Excellent Benefits

As a Complaints Resolution Officer (CRO), you will communicate with the disputing parties to identify an acceptable resolution for the complaint, based on CCTS processes while maintaining impartiality at all times.