Current Opportunities

“The job is always interesting. Additionally, my peers are very friendly and it’s a great working environment.”

Investigator

Job Type: Permanent and Term (14 months) Positions available, Full-Time

Salary: $ 70,000 to $75,000 per year + Excellent Benefits

As an Investigator, you will play a crucial role in addressing unresolved complaints escalated by our Complaint Resolution Officers.

Talent Pool: Customer Service Representative

Job Type:  Permanent, Full-Time, with benefits

Salary: $49,500 per year + Excellent Benefits

As a Customer Service Representative, you will be the first point of contact for all customers by answering live calls and responding to written communication. You'll provide customers with information about us, our process, or the status of their complaint. 

Manager, Contact Center

Job Type: Permanent, Full-Time

Salary: Starting at $90,000-$110,000 per year (depending on skills and experience) and excellent benefits

As a Manager, Contact Center, you will lead the day-to-day operations of the contact center, ensuring service levels, quality standards and productivity targets are consistently achieved.

Talent Pool: Complaints Resolution Officer

Job Type: Permanent, Full-Time

Salary: $63,000-$68,000 per year (depending on skills and experience) + Excellent Benefits

As a Complaints Resolution Officer (CRO), you will communicate with the disputing parties to identify an acceptable resolution for the complaint, based on CCTS processes while maintaining impartiality at all times.