The Wireless Code

In June 2013 the Canadian Radio-television and Telecommunications Commission (CRTC) created the Wireless Code, a mandatory code of conduct for wireless service providers. The goal of the Wireless Code is to make it easier for consumers (including small businesses) to get information about their contracts for wireless services, including their rights and responsibilities, and to establish minimum standards for wireless service providers in the delivery of wireless services.

At the request of the CRTC, CCTS administers the Wireless Code. This means that CCTS applies the Code to resolve complaints it receives from wireless customers, and also tracks and reports on violations of the Code.

CCTS has compiled the various determinations and interpretations that it has made in the thousands of complaints it has investigated since December 2013, and put them together in its Annotated Guide to the Code. The annotation follows the format of the Wireless Code, with a section-by-section discussion, and complaint summaries intended to illustrate the discussion.

The annotation will be updated from time to time to ensure that it is kept up to date.

Annotated Wireless Code applicability guidelines
Annotated Guide to the Wireless Code (updated 22 September 2016 – Version 2.0)