Responding to the COVID-19 outbreak

Current Status

In light of recent developments surrounding the spread of COVID-19, for the safety of our staff and as a preventative measure to assist with physical distancing practice, we are currently running at reduced capacity as our employees are working from home.

We want to ensure customers that we are still here to assist them during these difficult and trying times.

Ways to contact us

Filing an online complaint

You can still file a complaint using our online interactive questionnaire. Filing a complaint is free and only takes a few minutes to complete.


You can still send us an email at There may be delays in processing your request.


You can reach one of our agents at 1-888-221-1687 from Monday to Friday, 9 a.m. to 5 p.m. Eastern Time. There may be delays in answering your call.


We encourage customers to file their complaint using our online interactive questionnaire as processing regular mail will be significantly delayed.

Service providers are responding to COVID-19

Find out how larger service providers in Canada are responding to the pandemic.

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