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Our mission is to provide impartial, fair, and effective complaint resolution services, data, and insights to telecom and TV consumers and service providers.

Our next Commissioner – Josée Bidal Thibault 

Josée Bidal Thibault will be the Commissioner and Chief Executive Officer of the Commission for Complaints for Telecom-television Services (CCTS), effective January 1, 2026. A founding executive, Josée has been instrumental in shaping the CCTS’ strategic direction, operational maturity, and organizational culture since its inception.

Josée has 17 years of executive leadership and brings deep operational expertise, strong stakeholder relationships with consumer groups and service providers, and a strategic vision for the future of the CCTS. She has consistently driven transformative initiatives aimed at improving service delivery, increasing operational effectiveness, and delivering value by aligning the organization with the evolving needs of its stakeholders. She is currently the Assistant Commissioner and CEO designate at the CCTS.

Josée holds an MBA from the Sprott School of Business at Carleton University, a B.A. (Honours) in Law, and is a Certified Human Resources Professional (CHRP). She brings a particular interest in organizational behaviour and governance, and is known for her collaborative leadership style, strategic foresight, and ability to drive positive change in complex environments.

Our Commissioner – Howard Maker

Howard Maker was appointed Canada’s first Commissioner for the Commission for Complaints for Telecom-television Services in August 2008. His term as Commissioner and Chief Executive Officer will end on December 31, 2025. He is a graduate of the University of Toronto and Osgoode Hall Law School, and was called to the Ontario Bar in 1985.

In addition to many years of legal and regulatory experience, Howard brings to the role his specialized expertise in investigations and complaint-handling. He conducted investigations and managed investigators at the Law Society of Upper Canada, and thereafter was appointed the Director of Investigations at the College of Physicians and Surgeons of Ontario.

Howard subsequently joined the Ombudsman for Banking Services and Investments, where as Senior Deputy Ombudsman he led the division of the organization responsible for investigating investment complaints.

Howard has guided the CCTS through its growth from a small start-up with uncertain prospects to an important participant in the Canadian telecom sector. This process is now being replicated in the TV sector too.

Howard represents the CCTS regularly at CRTC proceedings, in which the CCTS is an active participant. The CCTS administers four CRTC-issued industry codes of conduct.

Through regular media and public appearances, Howard ensures that the CCTS’ public reporting of industry issues drives improvement in consumer-related business practices.

CCTS staff

The CCTS employees bring diverse backgrounds and experience to their work. They have worked with consumer associations and regulators, in the telecommunications industry and some are lawyers.

Why work for us?

We invest in our team by offering competitive salaries and one of the most advantageous benefits packages around, including an active living program and a group RRSP.

We believe in promoting a healthy work-life balance, allowing our team to manage their professional and personal commitments. We provide our staff with paid vacation time and paid personal days.