File a Telecom or TV Complaint in Canada

The CCTS is where you can file a complaint about a telecommunications or television service provider in Canada. Our resolution process starts after you’ve tried to work with your service provider to resolve an issue but were unable to find a solution.

We provide complaint resolution services for free to all consumers in Canada. Find information about who can file a complaint, where to file your complaint, which complaints we accept and what happens after your complaint is submitted.

Online Complaint Form

Our complaint resolution service for the phone, internet and TV industry is completely free to all consumers. Submit your complaint form in one simple step The fastest way to file …

Complaint Resolution Process Explained

Learn more about the complaint resolution process with the CCTS and understand what’s expected of you and your service provider at every step. We can help with complaints related to phone, internet, and television services.

Information We Need to Help You

Our goal is to assess your complaint quickly and thoroughly—but we need your help. Please provide us with the following required and recommended information. When you are ready to submit …

Methods of Submitting a Complaint

We strongly recommend that you use our online complaint form. It’s the quickest way to get a response to your complaint because it prompts you to provide all the necessary …

Decisions

When we issue a Decision, we post it on our website in the language in which it was originally written. We have issued the following Decisions: 2021 CCTS Complaint #1084337—237KB …