About CCTS

The CCTS is an independent organization dedicated to resolving TV and telecom services complaints. If you have not been able to reach a solution directly with your service provider, we may be able to help — and you can expect a fair and impartial complaint resolution service.

What We Do

The Commission for Complaints for Telecom-television Services (CCTS) is Canada’s telecommunications and television ombuds. We are an independent, not-for-profit organization that helps resolve disputes between customers and their providers.

A Short History

The CCTS was created in 2007 when the Government of Canada ordered the CRTC to create an independent, industry-funded agency to resolve complaints.

Leadership Team

Our leadership team drive our strategic vision and inspire our teams to deliver top-quality complaint handling service.

Our Vision, Mission and Values

The work of the CCTS is guided by our organizational vision, mission, and values.

Governance

The CCTS ensures its independence and effectiveness through the use of industry-leading corporate governance practices.

A Career at the CCTS

Explore our career opportunities. Come work with us!