Leadership Team

Our Commissioner and CEO –  Josée Bidal Thibault 

Josée Bidal Thibault

Josée Bidal Thibault is the Commissioner and Chief Executive Officer of the CCTS. A founding executive, Josée has been instrumental in shaping the CCTS’ strategic direction, operational maturity, and organizational culture since its inception.

Josée has 17 years of executive leadership and brings deep operational expertise, strong stakeholder relationships with consumer groups and service providers, and a strategic vision for the future of the CCTS. She has consistently driven transformative initiatives aimed at improving service delivery, increasing operational effectiveness, and delivering value by aligning the organization with the evolving needs of its stakeholders.  Josée was previously the Assistant Commissioner at the CCTS and held that role between 2008-2025. Prior to joining the CCTS, Josée worked with the regulatory law team at a telecommunications service provider, focusing on compliance with regulatory and privacy obligations.

Josée holds an MBA from the Sprott School of Business at Carleton University, a B.A. (Honours) in Law, and is a Certified Human Resources Professional (CHRP). She brings a particular interest in organizational behaviour and governance, and is known for her collaborative leadership style, strategic foresight, and ability to drive positive change in complex environments.

Assistant Commissioner – Janet Lo

Janet Lo

Janet Lo is the Assistant Commissioner, Legal, Regulatory & Stakeholder Affairs at the CCTS. As a member of the CCTS’ executive team, she helps shape the organization’s strategic direction, advance stakeholder initiatives, and innovate service delivery. Under her leadership, Janet’s teams provide legal and regulatory guidance on matters such as the regulator’s Codes of Conduct, oversee compliance activities, and spearhead CCTS’ public facing communications, including public awareness activities and consumer insight and trends reporting.

Janet works closely with regulators, industry participants, and other stakeholders to drive improvements across the telecom landscape.

Janet holds a LL.B. (Law & Technology specialization) from the University of Ottawa Technology program, and a B.Ed. from the University of Alberta. She brings extensive experience in consumer and competition law, intellectual property, privacy, and administrative law. Prior to joining the CCTS in 2021, she held several leadership roles over 13 years, such as leading government relations, regulatory and legal team at a telecommunications service provider; providing policy advice on legislative and regulatory initiatives in the banking industry; and representing public interest groups on consumer protection issues across regulated industries.