Decisions
When we issue a Decision, we post it on our website in the language in which it was originally written. We have issued the following Decisions:
2021
- CCTS Complaint #1084337—237KB
- A complaint about Rogers failing to honour an offer it promised to the customer for transferring multiple numbers, and failing to retain and provide proper documentation and call recordings.
- CCTS Complaint #1039930A PDF—231KB
- A complaint about Comwave blocking the porting of numbers, suspending services without consent, applying an Early Cancellation Fee and continuing to bill following suspension.
2020
- CCTS Complaint #992898 PDF—183KB
- A complaint about Bell Canada failing to honour a “lifetime guaranteed” price on a package for multiple services.
- Decision – CCTS Complaint 1011644
- A complaint about ICA Canada On-Line continuing to bill a customer following the cancellation of services.
2018
- CCTS Complaint #863651 PDF—80 KB
- A complaint about BV Communications continuing to bill the customer for service after the customer transferred his service to another provider.
- CCTS Complaint #828033 PDF—388 KB
- A complaint regarding the suspension of business wireline service for non-payment despite the customer having made the required payment on time as set out by Bell.
- CCTS Complaint #796574 PDF—332 KB
- A complaint regarding incorrect charges on a Rogers customer’s account.
- CCTS Complaint #798612 PDF—252 KB
- A complaint regarding the billing of fraudulent long distance calls on the account of a Springtel Communications customer.
2017
- CCTS Complaint #721333 PDF—328 KB
- A complaint regarding incorrect charges on a Bell Canada customer’s account.
2016
- CCTS Complaint #651065 PDF—184 KB
- A complaint regarding problems experienced by a customer after a co-user was authorized on his account.
2015
- CCTS Complaint #598243 PDF—496 KB
- A complaint regarding unexplained charges and subsequent credit reporting done by VOIS Inc. on a customer’s account.
- CCTS Complaint #570485 PDF—106 KB
- A complaint regarding incorrect charges on a Bell Canada customer’s account.
- CCTS Complaint #579776 PDF—64 KB
- A complaint about pre-authorized payments from a Brama Telecom home phone customer.
- CCTS Complaint #545778 PDF—103 KB
- A complaint about billing of international charges on a Bell Aliant customer’s account.
- CCTS Complaint #519286 PDF—244 KB
- A complaint about billing of long distance charges on a Convergia customer’s account.
- CCTS Complaint #540242 PDF—393 KB
- A complaint about billing of long distance charges on a Bell Aliant customer’s account.
- CCTS Complaint #519294 PDF—75 KB
- A complaint about billing of international charges on a Bell Canada customer’s account.
2014
- CCTS Complaint #460950 PDF—57.1 KB
- A complaint about data roaming charges billed to the customer by TBayTel.
- CCTS Complaint #460813 PDF—72.6 KB
- A complaint about changes to a customer’s wireless contract by Bell.
- CCTS Complaint #326878 PDF—98.2 KB
- A complaint about various aspects of the customer’s home phone and wireless services with Bell.
2013
- CCTS Complaint #307027 PDF—159 KB
- A complaint regarding a transfer of responsibility and credit report made by Bell concerning a customer’s account.
- CCTS Complaint #218770 PDF—57 KB
- A complaint regarding a credit report made by Rogers on a Rogers customer’s account.
- CCTS Complaint #274525 PDF—107 KB
- A complaint regarding wireless data charges on a Fido customer’s account.
2012
- CCTS Complaint #193623 PDF—53 KB
- A complaint regarding incorrect charges on a Bell customer’s account.
- CCTS Complaint #179752 PDF—81 KB
- A complaint regarding incorrect charges on a Rogers customer’s account.
- CCTS Complaint #111131 PDF—73 KB
- A complaint regarding overcharges on a Bell Canada customer’s account.
- CCTS Complaint #180521 PDF—75 KB
- A complaint regarding incorrect charges on a Rogers customer’s account.
- CCTS Complaint #151092 PDF—97 KB
- A complaint regarding a suspension of service by Bell Canada.
- CCTS Complaint #155345 PDF—76 KB
- A complaint regarding fraudulent long distance calls on a Primus customer’s account.
- CCTS Complaint #174227 PDF—53 KB
- A complaint regarding incorrect charges on a Bell Canada’s customer’s account.
- CCTS Complaint #167645 PDF—51 KB
- A complaint regarding telephone service issues by Bell Canada.
- CCTS Complaint #174617 PDF—61 KB
- A complaint regarding billing for internet service by AEI Internet.
- CCTS Complaint #171665 PDF—101 KB
- A complaint regarding fraudulent long distance calls on a MTS Allstream customer’s account.
- CCTS Complaint #137971 PDF—107 KB
- A complaint regarding fraudulent long distance calls on a Bell customer’s account.
- CCTS Complaint #136661 PDF—128 KB
- A complaint regarding billing of international charges by Bell.
- CCTS Complaint #89020 PDF—275 KB
- A complaint regarding fraudulent long distance calls on a Rogers customer’s account.
- CCTS Complaint #86203 PDF—82 KB
- A complaint about the billing of wireless, international data charges by Fido.
- CCTS Complaint #123713 PDF—61 KB
- A complaint regarding fraudulent long distance calls on a Primus customer’s account.
- CCTS Complaint #131162 PDF—254 KB
- A complaint about the billing of a technician’s visit by Velcom.
- CCTS Complaint #131318 PDF—279 KB
- A complaint regarding fraudulent long distance calls on a Rogers customer’s account.
- CCTS Complaint #182513 PDF—309 KB
- A complaint regarding charges relating to the cancellation of a wireless service on a Rogers customer’s account.
2011
- CCTS Complaint #89014 PDF—443 KB
- A complaint regarding an Early Cancellation Fee for wireless services from Fido.
- CCTS Complaint #84523 PDF—414KB
- A complaint regarding billing for internet service by Bell Canada.
- CCTS Complaint #81525 PDF—436 KB
- A complaint regarding a wireless plan with Virgin Mobile Canada.
- CCTS Complaint #77476 PDF—491 KB
- A complaint regarding a service suspension by Fido.
- CCTS Complaint #74582 PDF—460 KB
- A complaint regarding a material change to a contract by Bell Canada.
- CCTS Complaint #64635 PDF—421 KB
- A complaint regarding service suspension by Fido.
- CCTS Complaint #59885 PDF—242 KB
- A complaint regarding internet service provided by Bell Canada.
- CCTS Complaint #24348 PDF—439 KB
- A complaint regarding billing for internet service by Bell Canada.
2010
- CCTS Complaint #22205 PDF—321 KB
- A complaint regarding fraudulent long distance calls on an MTS Allstream customer’s account.
- CCTS Complaint #10461 PDF—764 KB
- A complaint about the provision of wireless internet service by Bell.
- CCTS Complaint #28831 PDF—289 KB
- A complaint about the service outages and billing by Koodo.
2009
- CCTS Complaint #11920 PDF—559 KB
- A complaint about the disconnection of internet service by Bell due to excessive usage of data.
- CCTS Complaint #06279 PDF—436 KB
- A complaint about the billing of internet charges by Bell.
- CCTS Complaint #05178 PDF—831 KB
- A complaint about the cancellation of internet service by TELUS.
- CCTS Complaint #05807 PDF—558 KB
- A complaint about the billing of a wireless service plan by Rogers.
2008
- CCTS Complaint #01473 PDF—463 KB
- A complaint about the billing by Bell of services that were not requested by the complainant.
- CCTS Complaint #01228 PDF—477 KB
- A complaint about billing errors and the disconnection of wireless service by Bell.
- CCTS Complaint #03034 PDF—189 KB
- A complaint about the automatic renewal of a contract for telephone service and early termination fees billed by TELUS.
- CCTS Complaint #05568 PDF—386 KB
- A complaint about the remote trouble-shooting of an internet service by Bell and related repair charges.
- CCTS Complaint #06075 PDF—432 KB
- A complaint about internet speed and billing by Bell.