Accessibility is, in part, about removing barriers so that everyone can participate equally, whether they have a permanent disability, a temporary condition, or a situational challenge. It is a core value to the CCTS and a key principle in our performance standards, and we strive to ensure our services and information resources can be easily accessed, understood and used.

Accessibility at the CCTS

At the CCTS, we adhere to policies and guidelines modelled on the Accessibility for Ontarians with Disabilities Act, 2005 and the Integrated Accessibility Standards, Ontario Regulation 191/11.

Our staff receive training modelled on the requirements of the Accessibility Standards for Customer Service, and we ensure that our web content conforms with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG). We also conduct yearly consultations with accessibility groups across Canada to determine how we can continuously improve our service delivery to better serve customers living with disabilities and other accessibility needs.

Feedback

We are committed to being responsive to the diverse needs of people with disabilities. We welcome and appreciate feedback from the public regarding the accessibility of our services.

Provide your feedback by:

Email: communications@ccts-cprst.ca

Telephone: 1-888-221-1687

TTY: 1-877-782-2384

Fax: 1-877-782-2924

Mail:
CCTS
P.O. Box 56067 Minto Place RO
Ottawa, ON
K1R 7Z1

You can also provide your feedback by Video Relay Service (VRS), through your VRS provider.