Digital Marketing and Web Content Specialist

Role: New position/Current vacancy

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Are you ready to make a difference in the telecommunications landscape?

At the Commission for Complaints for Telecom-television Services (CCTS), our goal is to provide impartial, fair and effective complaint resolution services, data and insights to telecom and TV consumers and service providers. We offer a free service to Canadians, and we need professionals like you to help us uphold our commitment to fairness and accountability.

Why the CCTS?

At the CCTS, we believe in the power of connection – both in the services we deliver and the talents we cultivate. We are more than just a dispute resolution company; we are innovators, and problem-solvers dedicated to ensuring positive experiences for telecommunication and TV consumers and service providers. If you are looking to make a real impact in a dynamic environment, you have come to the right place!

Your role

We are looking for an experienced Digital Marketing and Web Content Specialist to join our Communications and Stakeholder Affairs team and play a pivotal role implementing the organization’s communications and public awareness activities. You have a solid understanding of web analytics, SEO/SEM strategy, social media advertising and web content creation. You are a data-driven, creative thinker who can collect, organize and interpret web data and audience profile information. You can use your technical skills and business understanding to synthesize data to generate useful insights and recommendations. You also excel at writing web-based materials to successfully foster online engagement with diverse target audiences. Reporting to the Manager, Communications, you will work closely with Stakeholder Affairs colleagues as well as other CCTS teams on various communications initiatives.

Our ideal candidate

Are you ready to unleash your potential in this role? If you have an analytical mind where you find excitement in turning data into strategic recommendations, you may find this role right up your alley. You can see large amounts of information and understand what story it’s telling. Further, developing web content excites you as you work to optimize and enhance our digital marketing campaigns. If you are ready top help us elevate our digital marketing and web content, this may be the right opportunity for you!

Must-have magic:

• Minimum of 4-5 years’ experience in a digital communications or social media advertising role.
• Bachelor’s degree, three-year diploma in marketing, communications, data administration or Interactive Media.
• Fluency in English, with excellent written and oral communications skills is mandatory.
• French/English bilingualism is preferred.
• Strong ability to communicate clearly (both orally and in writing). A strong preference will be given to candidates with excellent writing skills in both French and English.
• Proficiency in Google Ads, Google Analytics, SEO tools and Content Management Systems
• Direct experience with social media data management (Facebook, X, LinkedIn, YouTube, Instagram, TikTok, Reddit).
• Strong understanding of SEO/SEM, social media, email marketing, and display advertising.
• Creative mindset with strong analytical and problem-solving skills.
• Ability to prioritize tasks, manage workload and utilize time management techniques.
• Proficient in MS Office suite (Word, Excel, PowerPoint).

How to apply

Are you ready to embark on an exciting journey?

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Be sure to polish your résumé and write a compelling cover letter to take advantage of this opportunity! Only candidates selected for an interview will be contacted. Your path to making a meaningful impact starts here.

Accommodation

At CCTS, we value an accessible and inclusive hiring process for all applicants, including those with disabilities. If you need accommodations, please let us know by emailing hr-rh@ccts-cprst.ca when you submit your application. We request at least one business day’s notice before interviews or tests. Your comfort and accessibility are our priority, and we aim to support all applicants in showcasing their talents.

Commitment to Diversity, Equity and Inclusion

At CCTS, we are dedicated to building a diverse and equitable workforce that reflects the communities we serve. We believe diversity strengthens our organization and enhances our ability to meet the needs of those we support. We are committed to providing equal employment opportunities for all, without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We promote practices that celebrate the unique perspectives of everyone and invite applicants from all backgrounds to help us create a welcoming environment where all contributions are valued.