Data Analyst

Role: New Position

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Are you ready to make a difference in the telecommunications landscape? 

At the Commission for Complaints for Telecom-television Services (CCTS), our goal is to provide impartial, fair and effective complaint resolution services, data and insights to telecom and TV consumers and service providers. We offer a free service to Canadians, and we need professionals like you to help us uphold our commitment to fairness and accountability.

Why the CCTS? 

At the CCTS, we believe in the power of connection – both in the services we deliver and the talents we cultivate. We are more than just a dispute resolution company; we are innovators, and problem-solvers dedicated to ensuring positive experiences for telecommunication and TV consumers and service providers. If you are looking to make a real impact in a dynamic environment, you have come to the right place!

Your role 

As a Data Analyst, you will combine your technical expertise with strong business acumen to gather, analyze and report on data tied to the CCTS’ core business performance metrics. Your work will generate actionable insights that drive better decision-making and improve operational efficiency. You will extract, cleanse and analyze complaints data to solve business problems, automate reporting processes, and create impactful visualization dashboards using tools such as Tableau or Power BI. You will also design and deliver reports using enterprise tools like Microsoft SQL Server Reporting Services (SSRS), conduct advanced data mining and statistical analysis, and support the preparation of CCTS mid-year and annual reports. Collaborating closely with internal stakeholders, you will translate business needs into technical deliverables, present analytical findings and contribute to special projects as assigned.

Our ideal candidate

Our ideal candidate will have a strong ability to present data findings and trend analysis in clear, straightforward language that supports decision making and helps communications team develop impactful content. They will be able to manage multiple priorities within tight deadlines without sacrificing quality, while organizing and planning their own work effectively. They will work independently, taking initiative to innovate and solve problems, and will consistently deliver work to a high degree of accuracy. They will be skilled at analyzing information, drawing conclusions, and explaining complex concepts in plain language.

Must-have magic

• Bachelor’s degree in Computer Science, Mathematics, Engineering, Data Science or other related disciplines (relevant analytics training is a plus)
• At least 2 years of experience in data mining and analytics
• Fluent in English with exceptional verbal and written communication skills; bilingualism (French/English) is an asset
• Solid understanding of basic statistics concepts
• Intermediate skills in Word and PowerPoint, with advanced Excel expertise
• Hands-on experience with Tableau or Power BI, plus SQL (including writing stored procedures) and Python or R
• Strong project management abilities and comfortable working with databases and data warehouses, with a grasp of related concepts
• Knowledge of the telecommunications or television industry in an advantage

How to apply

Are you ready to embark on an exciting journey?

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Polish your résumé and write a compelling cover letter to take advantage of this opportunity! Only candidates selected for an interview will be contacted. Your path to making a meaningful impact starts here.

Accommodation

At CCTS, we value an accessible and inclusive hiring process for all applicants, including those with disabilities. If you need accommodations, please let us know by emailing hr-rh@ccts-cprst.ca when you submit your application. We request at least one business day’s notice before interviews or tests. Your comfort and accessibility are our priority, and we aim to support all applicants in showcasing their talents.

Commitment to Diversity, Equity and Inclusion

At CCTS, we are dedicated to building a diverse and equitable workforce that reflects the communities we serve. We believe diversity strengthens our organization and enhances our ability to meet the needs of those we support. We are committed to providing equal employment opportunities for all, without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We promote practices that celebrate the unique perspectives of everyone and invite applicants from all backgrounds to help us create a welcoming environment where all contributions are valued.