Compliance Officer

Are you ready to make a difference in the telecommunications landscape?

At the Commission for Complaints for Telecom-television Services (CCTS), our goal is to provide impartial, fair and effective complaint resolution services, data and insights to telecom and TV consumers and service providers. We offer a free service to Canadians, and we need professionals like you to help us uphold our commitment to fairness and accountability.

Why the CCTS?

At the CCTS, we believe in the power of connection – both in the services we deliver and the talents we cultivate. We are more than just a dispute resolution company; we are innovators, and problem-solvers dedicated to ensuring positive experiences for telecommunication and TV consumers and service providers. If you are looking to make a real impact in a dynamic environment, you have come to the right place!

Your role

Reporting to the Manager of Regulatory and Compliance, the Compliance Officer will be part of a team responsible for administering the CCTS’ Compliance Program. The Compliance Program monitors, and where necessary, enforces compliance with a range of CCTS requirements. These obligations of the program include: complying with the CCTS Public Awareness Plan; complying with the CCTS Procedural Code governing our complaint resolution process; disclosing certain financial information to CCTS and paying fees.

Our ideal candidate

Are you ready to unleash your potential in this role? If you are an analytical thinker with strong communications skills, this role may be right for you! Our ideal candidate has strong attention to detail when doing activities like auditing Participating Service Provider (PSP) activities, and making connections with CCTS compliance requirements. This role liaises with PSPs to answer their questions, provide direct support, and support them in resolution steps, so strong client service skills are a must. Further, we’re looking for someone who is able to balance proactive independence with judgement skills on when to escalate, as this role handles most non-compliance matters independently, working with the Manager, Compliance in atypical circumstances.

Take the plunge and see if this opportunity matches your unique abilities!

Must-have magic

• Minimum of 3 years of experience in rules-oriented or compliance work, and,
• Post-secondary education (college diploma), preferably in a related field such as the social sciences, law, public policy or conflict resolution.
• Advanced Word, PowerPoint and Excel skills.
• Excellent judgement and analytical skills
• Unbiased and professional approach
• Attention to detail and ability to work to a high degree of accuracy
• Excellent English written and oral communications
• Bilingualism (French and English) is preferred, with a strong ability to communicate clearly, both orally and in writing

How to apply

Are you ready to embark on an exciting journey?

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Be sure to polish your résumé and write a compelling cover letter to take advantage of this opportunity! Only candidates selected for an interview will be contacted. Your path to making a meaningful impact starts here.

Accommodation

At CCTS, we value an accessible and inclusive hiring process for all applicants, including those with disabilities. If you need accommodations, please let us know by emailing hr-rh@ccts-cprst.ca when you submit your application. We request at least one business day’s notice before interviews or tests. Your comfort and accessibility are our priority, and we aim to support all applicants in showcasing their talents.

Commitment to Diversity, Equity and Inclusion:

At CCTS, we are dedicated to building a diverse and equitable workforce that reflects the communities we serve. We believe diversity strengthens our organization and enhances our ability to meet the needs of those we support. We are committed to providing equal employment opportunities for all, without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We promote practices that celebrate the unique perspectives of everyone and invite applicants from all backgrounds to help us create a welcoming environment where all contributions are valued.

Artificial Intelligence

In our recruitment process, CCTS uses tools that meet the definition of artificial intelligence (AI) as outlined in the Employment Standards Act. We use a mix of these tools, and human skills to support effective and defensible recruitment decisions.