General Research Analyst

Role: Existing position / Current vacancy

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Are you ready to make a difference in the telecommunications landscape? 

At the Commission for Complaints for Telecom-television Services (CCTS), our goal is to provide impartial, fair and effective complaint resolution services, data and insights to telecom and TV consumers and service providers. We offer a free service to Canadians, and we need professionals like you to help us uphold our commitment to fairness and accountability.

Why the CCTS? 

At the CCTS, we believe in the power of connection – both in the services we deliver and the talents we cultivate. We are more than just a dispute resolution company; we are innovators, and problem-solvers dedicated to ensuring positive experiences for telecommunication and TV consumers and service providers. If you are looking to make a real impact in a dynamic environment, you have come to the right place!

Your Role: 

As a General Research Analyst, you will support the Director, Legal and Regulatory as a part of the CCTS Legal, Regulatory and Compliance team. You will have the opportunity to hone your research skills as you conduct research and document findings on Participating Service Provider records and status, corporate registries, ombudsman best-practices, privacy, telecommunications and more! You will use your keen attention to detail to review and analyze various technical materials (including CRTC-developed Codes of Conduct) to produce informational documents for various stakeholders. You will have the opportunity to support regulatory proceedings by summarizing various interventions and hearings, and monitoring parliamentary affairs, committee hearings and new legislation.

Our Ideal Candidate:

Are you ready to unleash your potential in this role? If you have a keen interest in legal research and the telecom industry, this might be the role for you! You are an experienced researcher with a strong ability to understand technical material and distill key points. You have excellent judgement and analytical skills, with a keen attention to detail that allows you to work with a high degree of accuracy. You are adaptable, have a flexible approach to manage multiple priorities in a fluid environment. You are excited to learn, adapt and expand your skills with shifting tasks and priorities.

Must-have magic: 

• Minimum of 2 years’ experience conducting research and analysis
• Post-secondary education (minimum college diploma), preferably in a field related to legal studies or business
• Excellent judgement and analytical skills, with an unbiased and professional approach to your work and research
• Strong ability to communicate clearly (both orally and in writing). A strong preference will be given to candidates with excellent writing skills in both French and English.
• Ability to prioritize tasks, manage workload and utilize time management techniques
• Proficient in MS Office suite (Word, Excel, PowerPoint)
• Prior telecom experience is an asset

How to apply: 

Are you ready to embark on an exciting journey?

Be sure to polish your résumé and write a compelling cover letter to take advantage of this opportunity! Only candidates selected for an interview will be contacted. Your path to making a meaningful impact starts here.

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Accommodation:

At CCTS, we value an accessible and inclusive hiring process for all applicants, including those with disabilities. If you need accommodations, please let us know by emailing hr-rh@ccts-cprst.ca when you submit your application. We request at least one business day’s notice before interviews or tests. Your comfort and accessibility are our priority, and we aim to support all applicants in showcasing their talents.

Commitment to diversity, equity and inclusion:

At CCTS, we are dedicated to building a diverse and equitable workforce that reflects the communities we serve. We believe diversity strengthens our organization and enhances our ability to meet the needs of those we support. We are committed to providing equal employment opportunities for all, without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We promote practices that celebrate the unique perspectives of everyone and invite applicants from all backgrounds to help us create a welcoming environment where all contributions are valued.