Codes, Stats & Reports

We apply industry codes of conduct and use the processes set out in our Procedural Code to resolve customer complaints. We report on these activities and provide in-depth analysis of customer concerns and industry trends.

ASL version

Tracking Code Breaches

Tracking and reporting on compliance with the Codes’ requirements is a core function and provides transparency regarding our Code administration work. We assess all Code breaches we confirm according to …

Investigation Findings Library

About our library An Investigation Finding Report (Findings) is a written report of the CCTS’ formal analysis and assessment of a complaint. The majority of the complaints we handle are …

Wireless Code

In June 2013 the Canadian Radio-television and Telecommunications Commission (CRTC) created the Wireless Code, a mandatory code of conduct that applies to all wireless service providers and to all retail …

Deposit and Disconnection Code

In 2011 the Canadian Radio-television and Telecommunications Commission (CRTC) approved a mandatory code of conduct that applies to all home telephone services (residential primary exchange service) in areas where prices …

Television Service Provider Code

In March 2016, the CRTC expanded the CCTS’ mandate to include administering a third code of conduct, the Television Service Provider Code (TVSP Code), and addressing complaints related to the …

The CCTS Procedural Code

Download our Procedural Code to learn more about the duties and procedures of the CCTS. CCTS Procedural Code PDF-259 KB The Procedural Code lays out how we accept, investigate, and …

Internet Code

In July 2019, the Canadian Radio-television and Telecommunications Commission (CRTC) created the Internet Code, a mandatory code of conduct that applies to large Internet service providers (including all of their …